The attraction of Fastway Couriers service is the low price. This is in part achieved by their business model, where customers pay in advance for numerous deliveries, typically about £100.00 - £150.00, and receive coupons to that value. It seems that almost all personnel are self-employed franchisees, even the delivery drivers. The problem comes when the area franchise goes into liquidation - everyone is left out of pocket with pre-paid coupons, and Fastway Head Office has no interest in sorting matters out - they wash their hands of it. Looking on the internet, it becomes clear that this situation has happened many times with various local franchisees. Other courier firms point to the very low rates charged by Fastway as being unrealistic - hence they go bust all over the place. My experience was with Bristol Depot - I believe that the franchisee who went bust is still trading elsewhere.