I signed up 3 years ago with Favorite Agent and they guaranteed their services were the best, and they were offering something noone else was, which is a lie in itself. All the leads I ever received were from my ads at Google, not from them. They were my leads I paid for and they lost them and did not compensate me the thousands I was out finacially. They kept losing my clients info, losing lead info, and then finally one day I go to my account and 2 years worth of work has completely vanished. Everything was gone. All my hard work and my business had vanished in thin air. You cannot copy the notes and calls documentation only name and number and email, but when you are talking hundreds of leads gone that I paid for with Google ad words in addition to my account fees .
They never offered to compensate me a dime for almost putting me out of business as I had everyone in that datatbase. I thought that was part of what I was paying for, a reliable service provider. I stayed because I was going thru a divorce and did not have the time to search for a better alternative. They do not give you what they promised when you sign up and not for the money we pay. I can get a LCM gateway anywhere for a fraction of the cost and I finally figured this out. They do not care about their customers, and only want your money. I went to them twice and told them I could not continue as funds were bad due to the real estate market in my town and the economy. They know I am a single mom struggling and they did not cancel my account, instead talking me into staying, even though I was honest as to how bad my finacnces were.
I wrote and called last week to cancel my account when a deal I was counting on fell thru to tell them I did not have the funds to pay for another month and I was cancelling before the next billing period would be charged as they do not freeze accounts or work with you. I was on a month to month at this point so I felt the contract termination terms did not apply, especially in light of the fact they did not do what they said they would, they violated their own contract. Sometimes I get my leads months after they registered. They deny all of this, but I have the proof.
Its all messed up and they expect us to just take it, but when we need help they threaten to go after all the money ( 3 months worth) to cancel. I am not on a contract for over a year now, but they said it does not matter. I tell them I can't pay, heck I can't even buy food for my child and they took the last of the money in my account and now I am overdrawn. I tried to reason with them as they have received thousands from me and never given back anything. They were cold and told me too bad basically or I could start giving them a percentage of my lead commissions. I said I have no business or funds and that is why I am forced to cancel, that I am out of business yet they want me to take food from my child to pay them. I dont want to stay with a company that treats it's hard working fellow Realtor community this way. I want out now. They are going after me for the balance owed to cancel and even though I am flat broke. What kind of monsters are these people? My advice...RUN!!! Run AWAY from them as fast as possible and never look back.