I placed my order and they charged my credit card the same day. It's been a month and I am trying to reach them to inquire about my purchase but to no avail. I don't know what to do.

FavorWarehouse.com
(888)835-8086
96 Verdi Street Farmingdale,
NY 11735

5/2/08 re: Favorwarehouse.com
I ordered in-stock coffee mugs as part of bridal shower favors I was putting together for my daughter's shower. I did receive an order confirmation email the same day I placed the order. However, After a few days, I checked online, as they said you can do "anytime", and there wasn't any status on my order, meanwhile, my credit card was billed immediately. I sent an email to customer service, and it was not answered. About a week later, I sent another email, (inbetween these 2 emails I was trying to reach them by phone. The line was always busy, except for after business hours. How convienient)and it was answered after a day or two. I was told my order was arriving on the 29th. of April and I would then receive it in one business day. Well, needless to say, It's now May 2, the shower is May 10, I still can't reach them by phone, the website order status still shows no status or tracking number, still haven't answered a third email to them. So, I called my credit card provider, explained all of this, and how I came to find out that this company has many complaints against them. They are taking the charge off my account, and will be going after Favorwarehouse for the money.
I wish I had checked to see if there were any complaints beforehand, but quite honestly, didn't think to, until I was not able to reach them by phone.
I've been shopping the internet for the past 6-7 years now, and this is my first bad experience. I will never use this company again, for sure, and I will definitely be passing this along to my friends who have children getting married.

I placed an order for small picture frames three weeks before I needed them. Multiple e-mails and calls to the status went unanswered. After finally getting a person I was told it would arrive the day before I needed them. When they did arrive the black picture frames I ordered for my son's 1st birthday were silver with bells. I got all kinds of run around on the phone when I called. Why couldn't I use them? If I order now and have shipped overnight I MIGHT get the right ones. The agreement was that I would send back and they would reimburse me for the shipping. It has been three weeks since the box arrived with them (thank goodness for delivery tracking). I called about my credit and was told they didn't have any record of receiving the box. Then was told that the person that would handle that only works Thurs. and Fridays. I kept calling and the person was "not here", "running late", "on the phone" etc. I was told each time she would call me back and no call. I was told I was being impatient. Ummm, they charged me the minute I got the item... why shouldn't I be credited when THEY get the item back. Three weeks is ridiculous. My guess is that they hope people just give up. I just called my credit card company and had the charge reversed. I wish I had come on this site before I placed my order. I am only out the shipping but I'm sure other's have it worse. Save your blood pressure and order from somewhere else. This company is a fraud and their employees are rude and unprofessional.

Hi,

I ordered item on September 25th, 2007. After 10 days, the online order status did not change.
After that I called them and was told that it will ship in 1 or 2 day.

After 3 days, I called and was asked when I want the product? I was amazed at that question. Why do you care when I want it?
I told them I need in one week. They told me that they can ship after 1-2 days and I cannot have it in one week.

So I told them to do rush delivery. The person talked to her supervisor and told me that product is not available.

Now I am fighting to get my money back.

Bottom line: DON"T DO BUSINESS WITH THIS COMPANY OR ANY OTHER SUCH ONLINE WAREHOUSE.

Hi, My name is Elizabeth and I have a complaint against favorwarehouse.com telephone number (888)835-8086 located 96 Verdi Street Farmingdale, NY 11735. They promised me that I would receive my merchandise 5/4/07 because I needed it for 5/5/07 and I never received the favors for my nieces communion. I call and call and all I get is an answering machine to leave a message and nobody calls back. I wish they would have just told me they couldn't have it on time instead of lying to me. I am very disappointed with their service and I wish that someone would do something about it. They will continue to take people's money and they don't send the merchandise. They are ruining peoples parties because we count on them when we place our orders and in turn they take our money and don't send any merchandise. The better business bureau needs to know about this.