This was my first time @ the gym, with my ID/paper membership. I forgot my towel & everything was closed up. The front desk name was Paul I think. He told me no towel no use of gym/machines. I explained to him, nobody told me anything, & I'm sorry. Good thing I saw a friend who had let me use her towel. After finished working out, I told Paul I'm sorry & would bring a towel next time. For some reason he still was upset w/me & told me, next time there won't be a next time. No towel/ID/& membership no-repeat no work out. Now if this is how 24hrfitness Hi Kai works I rather go to Power House Gym, it's alot cheaper & very nice people working there.