I have used many appliance protection plan companies, FBK Products Appliance Protection Plan is a scam. Our refrigerator stopped working properly in December. They could not find anyone to fix it.

After 4 months, I had to find someone and pay out of pocket to repair. It then took them 2 months to reimburse me. Meanwhile, I paid more for the plan over those 6 months that I was arguing with them about a simple repair than I got reimbursed for the repair itself.

They have terrible customer service, do not care about the customer, and try not to fulfill the contract. Furthermore, I have received harassing calls to purchase their septic tank coverage at least 3 times in the past 6 months even though I have told them since I purchased their plan that I don't have a septic tank.

Avoid this company at all costs!

We continue to get telephone calls from FBK Products on a daily basis. I have ask this horrible FBK Products company to stop calling our house and they continue calling. What is really bad; they hang up on us when we answer the phone. When I spoke with the company several months ago, I ask the rude lady on the other end of the telephone to identify herself and she refused. What kind of company truly wants your business if they wont even identify themselves. Please someone shut this company down and charge them for phone harassment. I am considering charges against FBK Products. If you see 561 962 0988 pop up on your caller ID, don't worry about saying "Hello" because they just hang up on you.

Recieive 2-3 phone calls per day from this outfit, which I know nothing about. Am on the do not call list yet the calls persist.
How can I stop them?

I live in New York and get a telemarketing phone call 2 to 3 times a day (yesterday at 3:30pm and 6:20pm) and then they hang up every time I answer the phone . I am registered on the do not call list and I'm feed up with this company calling me. I have never heard nor dealt with them before and not sure why they keep calling me. When I try to call them back to get this harrassment solved, they either don't answer or the line is busy. I would like to know how I can file charges against this company and get them to stop calling???

I have had a terrible experience with FBK warranties. Their salesmen will call and tell you all these wonderful things they can do for you, but when you actually file a claim and it is expensive, they will deny it.

Their customer service department is a joke (especially a lady named Mariam and a thing named Dana). Their salesmen will say they have gotten things approved and these two people will tell you that you were denied and the only reason they told you the claim was accepted was that they were salesmen and they were trying to make a sale. Sounds like a form of fraud on behalf of the company to me.

The first salesman that got me enrolled with FBK after I had cancelled my contract with them was named John. He told me that Mariam was a good person and after what had happened to me with this character named Dana, she would make things right. What a joke, this woman has very poor customer service skills and assured me my claim was denied.

Two days ago one of their salesmen named Patrick Flanery called and told me if I re-enrolled with them again, I would get the money from the claim that was denied earlier. I said if I would get this money, I would agree to a contract with FBK again. I did this really just to see what would happen. Then I got to thinking about the first reaction on my claim, so I called Patrick and asked him would I really be getting the money back for my original claim. I told him what had happened to me the first time and he assured me that he had talked to someone named Gabriel in management and he would pay me for the claim.

I got a phone call from Mariam today asking me why I was trying to get in touch with Patrick Flanery. I told her he had sold me a contract with their septic department and that I would be getting the money from my former claim in 45 days. She assured me that I was not going to get the money. I asked her who Gabriel was because I was told by Patrick that he had overturned the denial of the claim and I was going to get the money owed to me.

The conversation went from I was not going to get the money to where she would email and asked Gabriel about the decision that was made on my claim. I told her to go on and email him, but we knew what was going to happen. She became angry with me when I told that she would contact Gabriel with her side of the story and I would be denied again.

At this point she asked me if I wanted to be re-imbursed my payment sent to renew my contract or email Gabriel. I told her to email Gabriel and I would at least be getting a little bit of my money that I had originally paid FBK. Then once again I mentioned that we really knew what was going to happen. Mariam became angry and started ranting about things I didn't care to hear. I told her we need to end this conversation because she was become too angry to talk to. She hung up on me.

Will I get called tomorrow as she said I would? Probably not! All I am saying is beware of FBK's products and warranties, they are a worthless company with employees that will lie to you just to make a sale.

Once again, their customer service agents have absolutely no customer service skills. Hopefully, this information about how these people treat their customers will get out and FBK will eventually go out of business.

Please excuse any grammar or spelling errors, I typed this while I was in a very angry mood.