While I have enjoyed movies from this company, their customer service is unprofessional and lacking in the true knowledge of what it means to "serve." Administratively, they're overwhelmingly incompetent. Almost as if they were deaf, never hearing what I say. I've updated my name, phone number, address with this company numerous times, and all for naught, it seems, because I keep running into proplems with them. They recently sent 2 movies to an address I lived at 12 years ago but managed to get the right account to take my money out of. I asked for a refund 3 days ago. I'm still waiting . . .

I ordered movies for my small children over 20 years ago from this company and canceled account and paid in full. And about 2 years ago I received a call on my cell from FFFF saying I have an out standing bill and if I ordered more childrens movies the balance owed would be dropped. I explained that I did not have a bill and have since moved and at the time I ordered movies I did not have a cell phone so I have no idea how they got my cell number I ask and they had no answer but continued to try to get me to order movies I said NO but he would not take no for an answer. Every since that day they have called and called using several different numbers. So I answered again only to hear same line that I owed a balance and if I ordered new movies it would be dropped. I even had my sister answer and she told them we were contaction an Attorneey so they stopped for a while and started up again.. So I told them if I owed a balance send me the bill I did not want to join again. I have never received bill to this day and still getting calls. I am getting to the point to where I will get very angry. I want these calls to Stop... I want to know why this is happening to me..

We ordered from this company on a regular basis several years ago. All of a sudden, they are calling us, and saying, "You know, you owe us for 8 movies (a lie), but if you order 2 now, we'll forgive you." They've spun this yarn so much, I think they're starting to believe it. We've asked for documentation, and have yet to receive it.

Almost 2 years ago accepted 2 videos as a trial offer from them. Notified customer service we did not wish to purchase additional videos. Two months later the solicitations started--on our cell phone no less. Usually starting around 8 in the morning and they called around 5 times a day from 3 different numbers. I complained and the calls stopped for over a year. Last month, they started calling the cell again from 3 different numbers several times a day. I renewed my Do Not Call registry in January and it is now March. It is well past the period of time where we are considered by DNC to have a business relationship due to receiving those sample videos. My wife and I have both answered their calls and tried to tell the reps "Stop calling this number" and we have both been hung up on in mid-sentence. I called Customer Svc. today and was told we would receive no more calls; and a half-hour later we got yet another call from them. There will be no more family-friendly dialogue from me to them. My polite bone is now broken.

My 80 year old mother is still working - she is a teacher at a pre-school (after retiring from an elementary school teaching career). She bought one film - The Velveteen Rabbit - from this organization some time back. Well, she is being harassed with calls from a telemarketer named John. She has told this caller several times now that she does not want any more of their products, and she does not want to be called at home any more. She has specifically asked to be removed from their call list. This guy John still keeps calling her regularly, and often begins the calls now with "now I know that you are upset with me".

I have instructed my mom to simply hang up on him from now on without saying a word, but I do not think that will stop him from calling.

I would strongly recommend against buying anything from this company. I don't care how great their products are.

Based on everything I've read online about this company, I cannot believe they are still in business. I would think they would be getting fined left and right for violations of the do not call law. I guess nobody is pursing that angle, but I sure will.