Filed against : David Baldwin & Accounts Receivable.
FedEx Corporation
3610 Hacks Cross Rd
Memphis TN 38125-8800

Complaint Description:
We've been communicating with David Baldwin every few months to set our billing to Net 30. David was our acting customer service representative out of Pittsburgh. David was asked over 10 times to set our billing to Net 30 so that our company did not have to write 8 checks a month for payment of our FED EX billing. David would keep saying he would work on this, but never got back to our company with the answers. After 3 shut-downs of our account, the company is now demanding a pre-payment should we wish to continue to want package services. This is purely the fault of our representative not handling our companies needs. Our account is now shut-down because of a FED Ex representative not doing his job. It is unfair when we've been a loyal customers and now his negligence of handling our business needs and requests has cost us. We were made an example of because we delayed payments. Each time something would happen to our account, David would not back us, respond to us or send us an email. This poor service has made all of FED EX look at us and close our account because one of their employees does not know how to communicate.

Fed ex. i arranged for a redelivery. Sat in all day. By 1pm phoned and was told the delivery would take place that afternoon.

They did not show.

I phoned and was told that i would receive a call back within the hour by a manager.

THEY COULDN'T EVEN DO THAT.

Now I have just got through to an agent on the other side of the world (canada) who advises me fed ex uk is closed for the day!

i have been with fedex for 24 years and have gone out on short and now long term disability. arlene the case worker has not helped me at all three times she told me a doc would call my doc and that never happened. they paid me two months and just stopped...i have fibromayligia chronic fatigue rhuematared arthritis the last time i looked this up was a true disability. i also called her manager and they said they would get with my new pain management dr rachel feinberg but of course that never happened i have called several times because i am running out of money and at my wits end because im too fatigue to fight they have not done one thing that they said they would do. this is horrible for a sick person to deal with i have no one at home to help me and i dont know what to do anymore they lie so they dont have to pay this arlene is just lazy and does not follow up with one thing she said why do we pay for this health care if they constantly lie and dont follow up and im doing all the leg work. now i have to hire a lawyer just to get what i deserve and that takes money and time. i barely can make it to my doc apt im too sick i feel like i have the flu everyday and now have to deal with this blllllsht...thier should be a law against these co..my doc would never have let me off just for the hell of it and taken all these oxycotin cymboltra lyrica prozac just so i can have fun..i want my quaility of life at home first then maybe if possible i can go to work but for now i need the disability check to go to doctors..plz help donna

IF YOU WANT YOUR PACKAGE, DON'T USE FED EX. THE DRIVERS ADMIT THAT THE DROP PACKAGES AT HOUSES THAT ARE NOT NUMBERED OR VACANT. WHEN YOU SPEAK TO THE DRIVER THEY ACCUSE YOU OF TAKING THE PACKAGE AND REPORTING A FALSE CLAIM. THIS IS NOT THE FIRST TIME THIS HAPPENED TO ME, THEY HAVE DONE THIS SERVERAL DIFFERENT TIMES, THIS TIME IT WAS FOR AN ITEM THAT CAN NOT BE REPLACED. FED EX DOESN'T CARE.

In August I had to send some aquamarines in matirx (mineral specimens) back to a consigner in Peshawar, Pakistan. I opened an account with Fed Ex for this shipment and future, using a credit card to pay. I was told the cost would be about $400 on the phone, and I was offered a one time discount which would make it $175, which was connected to a number they gave me to give to the receiving employee of Fed Ex. I took the package in to a Kinko's Fed Ex office and they knew nothing about such discounts, but took the parcel that had a computer generated label and I gave the number that would give a discount. I was not given a cost at that time, just a receipt of accepting it. When I got my visa statement the cost was $400. I had to charge the poor man in Peshawar for the cost and I argued with Fed Ex and over the phone got Fed Ex to admit they did not give the discount, and they did not lower it to the agreed price, just in between, and they would not give me a receipt with cost to show the owner in Peshawar. They said my only receipt would be the visa receipt that had the wrong price anyway. So basically Fed Ex
overcharged and caused problems in my company not being able to show true cost to the person who eventually was paying the bill. So I had no proof because the
offer of discount was made on the phone, was not given until I complained, and I closed the account when told I would not get receipts of cost for shipments from Fed Ex.

Jack Lowell, owner of Colorado Gem and Mineral Co.