Fed Ex Sucks. I've been forced to use them 5 times in the last 3 years or so, and every.single.time they screw up my delivery.

They delivered an iPod to my neighbor's once, they lost a package once, and now for the second time I've had a "Delivery Exception" which means someone basically said fuck it, and took my package back to the warehouse/sorting facility.

After staying home all day to sign for the package that was paid for and due to arrive Next Day by 3PM, my package hasn't arrived and won't be arriving today due to "high volume" and "road conditions". I cancelled plans for the day to be home since it was signature required. Now I have to visit family tomorrow (christmas eve) and can't sit around waiting for the Fed Ex driver to finally feel like delivering my package. Fed Ex is Bullshit.

Crappy service, crappy customer service. At 5:30I called to check on the status of my package and was told it was still on the truck and that the driver "will keep delivering until everything is delivered". I knew it it wasn't coming. An hour later I get an email informing me of the "Delivery Excfeption". Christ, I hate Fed Ex.

I will NEVER AGAIN use Fed Ex. I encourage everyone to use either UPS or the USPS instead. Fed Ex is completely unreliable.

On Tuesday October 20th I ordered a compaq mini netbook from Hp and it was to be delivered the earliest Friday October 23rd and the latest Monday October 26th, this was the free gift that I chose because I had recently purchased the fios package, when I placed the order the representative told me that a signature would be required during the time of delivery. When I arrived home on Friday night I found a post note on my door stating that fed ex delivered my package and left it at the back door, I checked the back door and was confused because the back door is always kept locked. On Saturday I went to the fed ex office and the rep said my package was not there but gave me a telephone number to the Bethpage office where the package left from. I spoke to a woman named Andrea that claimed she was a manager and she stressed that the package was indeed left at the back door. After getting NOWHERE with her she said she would call the driver and then call me back, she called back stating that the driver said he would redeliver the package today.(keep in mind he said he left the pakcage the day prior at the backdoor) I asked her what time frame because I had appointments scheduled, she said she didnt know. This call took place about 12:30, by 6 no delivery had come because of this apparent lie I missed two very important appointments. On Monday I tried calling the Bethpage office and conveniently that office is closed on Mondays. I then called the coporate headquarters and spoke to Jenny Sterling in Kansas of the customer advocate desk. On Tuesday October 27 a Reta Lynn called and stated that she was contacting this office and would have a reponse in 48 hours. I called back on Wednesday the 28th and was completely jerked around for about 4hours total. Carnmen Echols (corporate office) Jason Pannetta (manager for contractor at home delivery of Bethpage office) have all been USELESS! To add insult to injury I called HP just to let them be aware that I never received my netbook from Fed ex and they tell me (supervisor named KC ) that before they redeliver my netbook I have to file a police report! This fiasco is holding me captive because of Fed exs carelessness and causing me to have to be inconvenienced. I would never ever deal with Fed ex again! I want this problem resolved ASAP and want to deal with professional qualified personnel who are truly concerned about resolving this issue QUICKLY!

i thought my package was taking a while so i tracked it and it said delivered and sign for by R Gonzales i was so upset that was not me they actually took my package somewhere else.i have been in contact with fed ex and they have yet to help me fix the problem they made all i want is my 54 dollars back fed ex sucks and form now on im gonning to make sure the shipper is not fed ex good job people of fed ex

The best measure of a company is what happens when things go wrong. I have used FedEx for over 10 years - on Ebay which does not support FedEx in their shipping tools. Though I eventually was paid (less than I asked for), the ordeal was at times laughable. This is the first time an item has been damaged in shipment. Fine. Their handling of it was horrible. I sent a letter detailing the experience with no response from them. Here are the things I had to go through.

1. When I first called I was told that a damage call tag could be issued by either myself or the recipient and it could be returned to either one of us.
2. I had to call three times to get the correct claim form because there were old addresses showing up on the copy sent to me.
3. The recipient scheduled a damage call tag for Friday Nov 14. The person who took the information scheduled it as a regular call tag, so he had to cancel the pickup and reschedule the damage call tag.
4. Your inspectors must need glasses because they did not find the damage which was completely obvious.
5. A replaceable part was damaged on the contents, a musical instrument. I ordered the part and sent it to the recipient. Given the information in item 1, he scheduled for the damage call tag to be returned to him.
6. The stick showed up on my doorstep two hours before I was to leave for a week long trip. I called and was repeatedly told that damage call tags are always returned to the sender. Both the person I first spoke with and the person handling the claim seemed to think by repeating this would somehow help me. When I told them I don’t need to hear it again, they got testy with me. It’s not my fault I was given wrong information
7. It was during this phone call I found out the claim was denied due to item 4. I challenged it and was told I could have an on-site inspection (which I was told you did not do in the first place, huh?). Of course I had to wait over one week since I was leaving town.
8. The item is a musical instrument. The recipient had scheduled non-refundable lessons and missed four of them due to this ridiculous run around. He lost $220, and I have refunded him $200. I faxed an additional form with an increased claim amount of $500 which was ignored.
9. The claims person assigned to this did not return my phone calls.

Since it is easier to use UPS or USPS on Ebay I guess I will do so. FedEx doesn't seem to care.

Fedex delivered my package today & left a sweet little door tag stating that they attempted to deliver my package, but no one is home so? Either pick it up or re-attempt to deliver tom. Let's rewind, I was taking a shower when i heard the doorbell (oops) i couldn't answer the door... that's when i notice the door tag & called the 800 immediately. Spoke to an associate & a reattempt will happen. Waited for 4 hrs, called FedEX, message of reattempt never processed. WHAT? Spoke to 2 more until the manager. Basically, all that i spoke to lied. Excuse-VILLE!