I have filed a complaint with the BBB as well. This office promised they would negotiate my tax issues and [email protected] said that at least 1/2 the amount owed would be reduced off tax bill as they are just fees and such that the IRS would be willing to drop. I believed her and took every last bit of my savings and paid them. I started working with Jerry Adams and then was passed on to danielle Fry. After 2 months I find out that they have done nothing! All they want for my grand was that I make payment arraignments for the full amount. When I called them on this they refused to return my phone calls. The refused to answer emails. They prey upon those of us who trusted them. They should be closed down. I have read many reviews about them since that indicate the same exact thing happen to them. I am sadden to have to find out about their awful business practices. They wont even talk to me? How can they lay their heads down at night? For Shame