I have a package held by customs since January 11 of the current year, here in Sao Paulo, Brazil.

Fedex claims it is being examined at customs and I have sent over ten different documents, but they (FEDEX) did nothing two facilitate things, or keep me informed of what was going on. Today February 5th, 2010 and I still do not know if it is going to be shipped or not - (two briar pipes to be restored in Switzerland).

I had never experienced this kind of problem with UPS, which I regard as a much better company. FEDEX did nothing to mitigate these bureaucratic demandss typical of 3rd world countries, and IN FACT, TOOK OVER TEN DAYS TO INFORM ME OF WHAT WAS GOING ON!

LAF Whately
Feb 5th, 2010

Fedex hide in small letter that its dependent on Custom Services. I am simple letter held in Netherlands for 6 Days. So do not waste your money and time with International FEDEX. Regular mail will arrive at the same time and much cheaper.

It cost me 67 Dollars for express mail while registered mail USPS cost only few dollars. FEDEX Netherlands with totally useless in communicating with the custom authorities and said that it is beyond their control and it can take up to 3 months to release a package.

I am not planning to use their service any more for incoming International shipment.

My wife is an active Publishers Clearing House participant which is fine because we get some really useful things from their mail order guides, however recently we have received 2 phone calls stating that we were 5 million dollar winners. As the phone calls play there way through with the customary congratulations etc. they then get into what you can do to make their scam work. The one caller even stated they contacted my local sheriff to escort them to my house, but the catchy part was I was told not to tell anyone about my big win. I was already skeptical and then the topic came up of the taxes which are this amount ... and they have managed to get them to this amount ..., that I just needed to send $2000.00 to them to get my check. His next comment was: "with all that money you won that should not be a problem" ... and I said tomorrow it won't be! When I see it I would believe it and I would be happy to give you 2k, but I'm just not comfortable doing this over by the phone ... and he hung up on me.

Today I returned a call from someone claiming to be from FedEx saying they are trying to ship me a package. Again, I already know FedEx leaves notes on the door saying they were here etc ... so I call the number and the voice is the same person who left the message. What are the chances of first anyone answering the phone at FedEx and then to have the same person answer it was real fishy? Anyway I again let the phone conversation play its way out until she got to the part were I need to give them $800.00 for my 5 million check to be shipped. My first thought was at least this scammer is a lot cheaper than the other one:). My wife then got on the phone and gave the lady an ear full and said we were going to report them and she hung up on my wife. The reason I am writing this is: first I am pissed that someone is trying to scam me and second that there is going to be someone who bites on this scam and they are going to lose their money.

I bought over the internet a item from a private seller. The seller shipped me my package through Fedx to my home. After not receiving my package on time I did a internet trace with the tracking number. It was reported that the package was delivered and left on my porch. I know this did not happen since my wife, myself and my very alret dog were home at the time the package was supposedly put on my porch.

I live in the woods in a remote area off a road that seldom traveled I am sure if the driver was down my long driveway that my motion detectors would have signaled me, and me or my wife would have heard him coming up my steps. After calling the Fed-X customer service every day for over a week I had no satisfaction. I got many different stories from many different Fed X reps. that did not concur with one another.

Finally after more than a week later, I was called by my local FedX office in Columbia, S.C and advised that the driver made a mistake and put the package on a neighbors porch, and went back to the neighboring house to retrieve the package and bring it to me. This neighbors house is a cabin in the woods and is seldom used. After finally getting in touch with the neighbor on their cell phone I was told they haven't been by their house and know nothing about the package.

After conveying this information back to the manager at my local office I was told to have the shipper file an insurance claim. I was also tod that FedX uses part time drivers through a vendor and he had little control over the driver who lost my package. He also said the money would be taken out of the drivers pay to cover the loss and he would be reprimanded by his company. I explained that that would not help me much, and I would be out of pocket $108.

after possibly getting a $100. insurance refund after the seller, not me files and receives the claim, which could take several more weeks. I explained that would not be sastisfactorely for me. He than asked what it would take to sastisify me, and I told him I wanted FEDX to send me a check for the full amount of $208. I was than told that that would not be possible due to the fact of him not knowing for sure how much the package was worth.

I researched my records and found the money order for the amount of the purchase along with dated copies of all my e-mail communications with the seller, that I offered to send him to prove my dollar lost value. I was than told that since the seller did not choose to pay extra for more insurance to cover the loss, that it was his error and not FEDX and they will not help me in any way other than the $100. miniumn insurance refund.

So, I explained to the manager that the seller was not the person who lost my package, but it was the FEDX driver. I also let him know that the handling of the matter by FEDX cust. service failed me in every way. Also the fact that they use temp. employees who are irresponsible. At no time did the driver ever come to me and explain what happened or to apologize in any way.

It was also found that the driver closed out the call one day after I reported the package missing. I assume he was trying to hide his mistake, and the package was never left on anyones porch. My neighbor is a very honest and respectful person who would never steal my package. It is also very peculiar to the fact that in my 20 years living here that nothing was ever stolen, or any larceny problems of any kind has ever happened.

It amused me that every time I called FEDX cust service I was put on hold, and while waiting I repeatably heard the message that if you are using DHL for a carrier that you should switch to FEDX. So, I assume that DHL is considered by them to be a business threat. I know form personal experience the cust service provided by DHL is way better than FEDX provided me.

FEDX proved to be in my mind to be a bunch of lying, irresponsible, cheap people who just can't seem to get their story together. I am sure the extra $108 extra dollars I asked them for would have really hurt their budget. They have been spending millions on football commercials and I live on a small fixed income, so go figure. I hope their happy that they rained on my parade and ruined the Holidays for my wife and I FEDX, if you are reading this, I hope you all choke on the lousy $108 you stole from me. I will be shipping DHL, UPS, or the Post office from now on.

Federal Express is no longer a reliable service. I spent a lot of extra money to have a package delivered quickly. I called to confirm delivery and was told it would be delivered on a Tuesday. When I called Tuesday to say it wasn't delivered they told me they returned it to the sender and I could not get it back without paying again. They are totally unreasonable and caused me to miss a deadline! I will never use FedEx again!