A package was sent me from the UK. it was a return and repair but I did not know I had to declare that so customs wanted to charge me. I eventually got hold of Bradley Johnson who was extremely helpful in trying to help me.Unfortunately customs being really stubborn I ended up paying the extra tax as i desperately needed the package which i did express to the call centre and was promised delivery friday afternoon 3or 4pm. When I called at 4pm they had not even left the airport yet.

6pm and the airport is closed my package is still there and I am left stranded. I was willing to collect the package and was told it would be at midrand but after contacting several people seems as the package is still at the airport. Dont people understand URGENTLY NEED IT TODAY!! if they call and told me to collect it I could have now I have to cancel my plans for this weekend, So I am in a fantastic mood.

I am so angry with rage you cannot believe...I personally phoned and kept in touch with the call centre to ensure it would be delivered to day. TOTALLY DISGUSTED!!! how can you run a business like this...

My workplace sends packages everyday by Fedex. We have a regular driver but on March 31st of 2009, we did not. I was leaving work and noticed that Fedex had arrived and he was parked in the isle as usual. The van was parked with no lights on and it wasnt running, so I continued to back out my spot. i was almost cleared and more than half way out of my spot when i noticed the Fedex van flying backwards towards me! i quick pulled forward back into my spot as i laid on the horn and the driver never even slowed down until he hit my driver side rear fender of my NEW car! The driver never said anything, no apology, even when the police were called and now I am dealing with their insurance company. It took me 2 weeks to for them to file the claim and the driver never even notified his manager and he has the nerve to say the whole thing was my fault when his insurance had to call him... he had no damage to his vehicle but took pictures of my car's damage???... please! the damage isn't too bad, its just an inconvenience now. according to others, Fedex's insurance is something great but i have yet to see this 'greatness' people talk about. The girl handling my file is a complete dip and she first told me Fedex would pay for the damage and then she took it back and said i will have to front half if i want my car fixed... hell no. i will never use fedex again!