Dear Customer!We have been waiting for you to contact us for your Confirmed Package thatis registered with us for shipping to your residential location.We hadthought that your sender gave you our contact details.It may interest you toknow that a letter is also added to your package.However, we cannot quoteits content to you via email for privacy reasons.We understand that the content of your package itself is a Bank Draftworth $800, 000.00USD (Eight Hundred Thounsand United States Dollars), FEDEX do not ship money in CASH or in CHEQUES but Bank Drafts areshippable.The package is registered with us for mailing by your colleague, and your colleague explained that he is from the United Statesbut he is here in MALAYSIA (MY) for a three (3)months SurveyingProject as he works with a consultant firm in MALAYSIA, We are sending youthis email because your package is been registered on a Special Order.What you have to do now, is to contact our Delivery Department for immediatedispatch of your package to your residencial address.Note that as soon asour Delivery Team confirm your information, it will take only one workingday (24 hours) for your package to arrive it's designated destination.Foryour information, the VAT & Shipping charges as well as Insurance fees havebeen paid for by your colleague before your package was registered.Note thatthe payment that is made on the Insurance, Premium & Clearance Certificates, are to certify that the Bank Draft is not a Drug Affiliated Fund (DAF)neither is it funds to sponsor Terrorism in your country. This will help youavoid any form of query from the Monetary Authority of your country.However, you will have to pay the sum of $105.00 Usd to the FEDEX DeliveryDepartment being full payment for the Security Keeping Fee of the FEDEXcompany as stated in our privacy terms & condition page. Also be informedthat your colleague wished to pay for the Security Keeping fee, but we donot accept such payment considering the facts that all items & package thatare registered with us have a time limitation and we cannot accept paymentnot knowing when you will be contacting us for your package or evenresponding to us.So we cannot take the risk to have accepted such paymentincase of any possible demurrage.Kindly note that your colleague did not leave us with any furtherinformation.We hope that you respond to us as soon as possible because ifyou fail to respond until the expiry date of your package, we may refer thepackage to the MALAYSIA Commission for Welfare as the package do not have areturn address.Kindly contact the delivery department (FEDEX Delivery Post) with thedetails given below:FEDEX Online Delivery PostContact Person:Mrs Yoan PaltalkEmail:[email protected]: +60133413730Kindly complete the below form and send it to the email address givenabove.This is mandatory to reconfirm your Postal address and telephonenumbers.FULL NAMES:TELEPHONE:POSTAL ADDRESS:CITY:STATE:COUNTRY:Kindly complete the above form and summit it to the delivery manager on:[email protected] soon as your details are received, our delivery team will give you theneccessary payment procedure so that you can effect the payment for theSecurity Keeping Fee. As soon as they confirm your payment receipt of$105.00 Usd, they will not hesitate to dispatch your package as well as theattached letter to your residence. It usually takes 24 hours being anovernight delivery service.Note that we were not instructed to email you, but due to the high priorityof your package we had to inform you as your sender did not leave us withhis phone number because he stated that he just arrived MALAYSIA and hehasn't fixed his phone yet. We indeed personally sealed your Bank Draftand we found your email contact in the receivers column as the recipientof the foremost package.Ensure to contact the delivery department with the email address given aboveand ensure to fill the above form as well to enable a successfulreconfirmation.Do not reply this email because this email account is not monitored.Sendyour details to:[email protected] Faithfully, Mrs.Yoan Paltalk.FEDEX Online Team Management.All rights reserved. © 1996-2009----------------------------------------------------------------------------------------------------------This E-mail is only for the above addressees.. It may contain confidential orPrivileged information. If you are not an addressee you must not copy, distribute, disclose or use any of the information in it or any attachments.----------------------------------------------------------------------------------------------------------FEDEX INTL>>>LICENCE OF FEDERAL EXPRESS CORPORATION.------------------------------------------------------------------------------------------------------------------------------------------------This message was sent using IMP, the Internet Messaging Program.--

Below is the latest email I have sent to FedEx Claims.
We will see how long it takes...


Hello again Sherry Bradfield.

I am quite disappointed in FedEx for many reasons regarding this claim.

Information on the claim has been very hush. I have had to find out where my money is. Where has my communication been from FedEx? A good company policy would be to keep the customer informed. Without customers, FedEx is nothing.

I will not be conducting any business over the phone because there is no permanent record of what has been said or promised. No record equals no proof, which means nothing.

I requested a check in the mail for the entire refund, which includes the product as well as shipping.

If my company has a claim, I am at my customers home immediately discussing the problems and getting their input on what they want, so I can make the remedy. FedEx should take note.

I had to email you numerous times to find out when you gave a refund shipping credit, but you still with-hold what is being refunded and for how much.

SO I WILL TELL YOU.

* I did get a refund to my credit card for $11.90 on Jan 2, 2010. This appears to be a credit for shipping that charged to my card on Nov 5, 09. Not very fast customer service considering this credit was due to a problem that was FedEx admitted, FedEx fault, FedEx mis-delivery.

* I have yet to get a credit on my credit card or a check in the mail [which was my requested refund method ... over the phone] for the insured cost which was below value and a below average insured amount of just $40.00.


I STILL DO NOT HAVE PAYMENT/CREDIT/REFUND FOR MY PRODUCT VALUE ! ! !

I an waiting for a prompt reply as to how and when my prompt refund will be granted, which I expect will be my preference of a paper check, mailed to my residence.

Sincerely,
Jeff of Davis, CA

If you have a FedEx claim, get your claim number over the phone and then do all the followup via email so you can post the problems. Every body deserves to hear ... maybe FedEx will step up and prove that they are better than their competition ... or they will get eaten by their competition. GOOD LUCK ! ! ! ;-)

A shipment was sent to me later than I had expected it, with a delivery date while I would be out of town. I called to request a reroute, at which time I was told it would be no problem and to call back after the first failed delivery attempt to my home. Per the rep's instructions I called back the evening of the first failed attempt and "successfully" requested a reroute to my location away from home; the representative told me the package should arrive within the week. Two days later I checked the tracking system and to my surprise the status is listed as "undeliverable: returned to sender." I call customer service once again, I'm told they do see the reroute in their notes, however, there's no way to intercept the shipment at this point. Now, I'm stuck paying $40 dollars to have my purchase shipped from IL to CA once again ... $80 in total fees. Total rip-off, of course they've no incentive to reroute items when it'll result in double the shipping fee for them. Their excuse: we try to accommodate reroutes, BUT we don't GUARANTEE them. Well, isn't it convenient that FedEx omitted that caveat when they 'confirmed' the reroute!
I don't plan on using FedEx again anytime soon.

I have been waiting since Dec 21st. for Fedex to deliver my 8 year old daughter's Christmas gift that I ordered from ToysRUs. Fedex keeps telling me they can not deliver it due to the weather. They said they tried to delivery it ON Dec. 21st, Dec 22nd and Dec 23rd, Yes we had 15 inches of snow Dec. 18th 09 but my road and drive way was clear early Dec. 22, 09. Fedex also said they tried to deliver the item Dec. 24th at 2:18pm but no one was home THAT IS A LIE they DID NOT attempted to delivery it on Dec. 24th or any other day, we were home waitting for the package. in fact my husband was outside. He would have seen FEDEX. Fedex told me they will try to deliver the pacage Dec. 29th. after Christmas. So thanks to Fedex my little girl can't have her Christmas gift till after Christmas. I will never order anything from anyone again as long as they use Fedex for shipping. [email protected]

My package has been in transit since Dec 9 2009, It has been ship from WI to Miss. left Miss and returned to Miss. and now it says the Post Office has it. The Post Office says they do not have the package. My question is why did Fedex lie to me???? Where is my package, if you lost it tell me. Whats wrong with your system????Tracking # 9102144385413093205273