This is ridiculous. I had some issues with Fedex and UPS before but this should be flat out illegal. I live in a residential complex with 8 building and a central office that closes at 6pm. They usually get all the Fedex and UPS packages for the resident.
I stayed home from work and never got a ring at the door, but upon checking the tracking it stated that the Delivery Exception occured. Customer was not present and Business Was closed!!! are you kidding me???
I went downstairs, there was NO door tag, and the office did not have my package.

When I called customer service they of course pretended to be stupid and claimed that the driver put in the notes that he was unable to reach anyone.. FLAT OUT LIES!

Perishable goods were shipped and I can kiss them goodbye because of this moron who was lazy to deliver.

HORRIBLE

I ordered my kids christmas gifts from a large online retailer. Order was shipped using 2 day shipping. It never turned up. After contacting the shipper they have said that Fedex lost the package 'in transit'. However the website says that the package is at 'fedex facility'. Now this is a pretty large box and weighed 68pounds. Tried to contact these folk to find out what is going on. Got an automated reply, but they never bothered to reply...

Never again FEDEX.

I hv order clothes online from RalphLauren. The package was supposed to be delivered on Dec 2. However, it came on Dec1 so I was not available to recieve it and got a door tag that told me they would came the next day.
Therfore, I waited a whole day from 11am to 4pm but there was no delivery! Then I checked online on Fedex website and found out that they missed me again! ( I was so confused that I didnt hear anyone knocking door...)
At the same day, after 5pm, I checked online again and I was told to pick up my package by myself at the Fedex station where is 5.31mi away from me!
Then I called 1.800 to ask for changing the pick-up location. The representative was so RUDE and the attitude was so BAD!!! After I stated my problem. He just tell me the original pick-up location, then he was ignoring me in the phone, didnt answer my other questions, and keep slinent!!! (there was no communication anymore so I hang up the phone!)
So I called the second time, which s another representative answered. This time, the female representative's attitude was also not good but still better than the previous one! For my request, she said that she couldn't help and keep on asking me to pick up my package by myself even I have told her that Fedex station is really far from me and I am new in Seattle, not a driver and don't how to get there by any transportation. Unfortunately, she still didn't help and said the shipper didn't allow them to change the pick up location!
Until I called to RalphLauren ask for helping, the problem has been solved finally...
I am so disappointed to Fedex about the quality of the service, and their representative's attitude.
Really don't understand why they couldn't change the pickup location for me since I have all the documents to prove I am the reciever!
And there is one more bad service of Fedex is there is no 3 attempts to me! They just came for 2 times only!
and their reason for could not deliver to me is they do not have the enter code of my apartment!
I wanna know how come they don't have, since the UPS have one and I just got the delivery from UPS at the same day!
Never use Fedex again and avoid the companies which use Fedex!
It is a terrible experience of using Fedex!

The FedEx package was picked up by the FedEx representative on September 20, 2009 and was lost by the FedEx service in the Paris (France) airport on October 1, 2009. To begin with, FedEx never informed me about the loss of the package. When I discovered that the package was never delivered, I contacted the FedEx service - and this is when the nightmare started. The FedEx representatives were rude and misleading, always lying to me about the case's status. Several times I was told that I do not have to do anything since they have their regular procedure of dealing with similar cases. I was told that the complaint was filed on my behalf and that the Claims Department will be in touch with me due in time. However, since nobody called me, few weeks later I made an attempt to communicate with the mentioned Claims Department. To my surprise, I found that the FedEx representatives were not willing to connect me with the Claims Department. Even when placing a phone call through an automatic service and asking for the Claims Department, my call was always going somewhere else but not to the Claims Department. Whenever calling FedEx, I was always connected to a representative who was then passing my call to another person and so on and so forth, endlessly. I was often placed on hold with the longest waiting time of 25 minutes. Each time I was connected to the next FedEx representative, I was asked to repeat what exactly was in the lost package. Each time the FedEx representative was telling me that s/he has no record of the package's content, although I was specifying it during each of my phone calls to FedEx. Finally, after many days of torture and humiliation, one of FedEx employees told me that my complaint was never filed "on my behalf" and therefore nothing was transferred to the Claims Department. I personally filled out the complaint form (Claim No 33387919) and submitted it by Fax to the FedEx office. At the same time, I filed my complaint with the Better Business Bureau. The BBB received several bureaucratic and formal letters from the FedEx representative. Later, I received a check for $100 from FedEx. I did not accept this check. It was sent back to Madame Sheila Flatt. I consider this pathetic check for $100 as yet another insult coming from the monster-business. Better Business Bureau failed to assist me with my effort to receive complete compensation from FedEx.
The consequences for me are of several natures:
1. Economic loss of $950.
2. Emotional damage: I was lied, insulted, misled and humiliated on multiple occasions.
3. Time loss: should the FedEx representatives be truthful, I would never wait for them "to file a complaint on my behalf"; should the FedEx phone system and employees be truthful, I would be able to either communicate with the Claims Department or would be informed that the customers are forbidden to communicate with the claims department.
4. Business and personal loss of a carrier: due to the lost trust in FedEx business, I had to make an effort on finding another carrier for all my future express mail services. It took time and additional effort to establish this new service.

Well this is the last resort for me, i ordered stuff from a company and they sent the stuff in 3 batches thru fedex i got the first and third BUT the second thru the tracking on fedex was surposelydelivered at my door, well i did not recieve it, it was a friday and i was home all day... Well i ordered stuff again from another company the first batch of stuff got to me, the second butch, which was to be delivered on friday again was reportedly delivered at my door and of cause i did not receive it, is there a parten here or what, Why cant fedex be like ups i never have a problem with them, FEDEX IS NOT GOOD FOR BUSINESS, U MIGHT REFUND THE MONEY BUT U CANT REFUND THE TIME.