This is my letter of complaint to FedEx:

On June 30th, 2009, my fiancé sent a package through your (FedEx) service containing a 14K, three-stone diamond engagement ring and two lipsticks from Montreal, QC. The package was picked up from Anjou, QC, brought to Mirabel, QC, where it arrived at your Memphis, TN, facility. After a two day clearance delay in Memphis, I received the package in Kenner, LA, on Friday, July 3rd, 2009, at 8:42 a.m.

When I opened package, the ring was not in the package, but the two lipsticks were. I immediately contacted FedEx about my missing ring. I was put in contact with a FedEx customer relations representative who began a search for my missing ring.

Since it was a holiday weekend, I did not receive any updates about the status of my missing ring until Monday, July 6th, 2009. As 5:00 p.m. EST, I was told by the FedEx representative that my ring could not be located and gave me the option of beginning the claim process. I was reluctant to stop searching for the ring, so I left that decision up to my fiancé, since he is the one who bought and shipped the ring. My fiancé told FedEx that he would like your organization to search a little while longer for the ring.

After searching the rest of that week, FedEx told my fiancé that the ring could not be located and was offered to begin the claim process. My fiancé started the claim process on Tuesday, July 14th, 2009 and concluded the claim process on Thursday, July 16th, 2009.

My fiancé insured the package for $500. Although the ring’s actual worth was more than $500, my fiancé was told that this was the maximum amount the package could be insured for. My fiancé received a check on Friday, July 24th, 2009 for $564.00, the $500 insurance amount plus the shipping costs.

The official story is that your organization “lost” my ring, but obviously, FedEx employs people that are thieves, and one of your larcenous employees stole the ring since it was the only item that was missing from the package. And, because of your predatory insurance and claim policies, my fiancé lost a great deal of money by not receiving the full amount of the ring that your organization stole from the both of us.
After this entire experience, I have to say that I feel doubly victimized by FedEx. Not only was our merchandise (the ring) stolen from us but we were also cheated out of our money by only receiving a small portion of the ring’s worth.

Receiving an engagement ring is a dream for many women. Unfortunately, your organization has destroyed that dream for me. I have included a picture of the ring that your organization has stolen from me and my fiancé.

Needless to say, I will not be using FedEx ever again and will actively try to avoid ordering from companies that use your delivery service. I am more than aware, however, that this letter will have no effect on my personal situation or FedEx’s business practices. No, I felt compelled to write this letter for my personal peace of mind. I needed to get my feelings of anger and disappointment with your organization off my chest not to elicit a response or action but to help me get closure from this awful experience.

I read a lot of complaints about FedEx services on the web. If anyone Google FedEx complaints they will find a tons of unhappy customers. The fact is FedEx never deliver ontime. I recently purchase two cell phones online. I waited for it anxiously so i select a 2 days shipment vs overnight which cost too much. The tracking number indicate it is scheduled for delivery on the 28th. I track it online and at work. The status said it was out for delivery at 6:30 AM. I waited and waited. I check the status at work around 3 PM again online at 6:30 PM and no show. I then check again at 7:30 PM and it shows "Exceptions Delayed". How in the world FedEx driver take over 12 hours and still can't deliver my phone! I paid for 2 days shipment and now have to wait for 3 days. UPS always deliver on time. Lesson learned is never use FedEx again. They are notorious for late shipment. I hope that someone from FedEx is reading this and realize they have many dissatisfies customers.

I ordered a package and selected 2-day priority FedEx delievery. Two days later I checked the FedEx website and the status of my package was "delivered, left at front door". I live in an apartment complex and they claimed to just have set the package outside my front door ! Almost 2 weeks later, FedEx is still avoiding the issue claiming they are "investigating". Foruntately it was only $50 lost. Avoid FedEx if at all possible.

I missed A FedEx Delivery on Friday 17 around 5:30 PM. I called them to see if I can pickup the package that day they said office are closed around 6PM. They will attempt redeliver Saturday 18 April 2009. I stayed home all day waiting for the package, I didn't go anywhere. Here come 7:50 PM no body came through the Door no Track pass by or nothing of FedEx. I went online and Tracked my Package and surely there is a message "Customer not available or business closed". I called FedEx they said nothing they can do and my package will be available for pickup on Tuesday or if I want then to attempt delivery on that day. FedEx is a big Liar their workers definitely lies that they have tried to deliver a package while they didn't even try. No note nothing straight out lies. Very very inefficient bad liars.

On July 24, 2008 I shipped a package from Great Falls, MT to Sacramento, CA with a promised delivery date of 7/27/08. Instead of my package going to Sacramento it ended up in Newark, NJ.

FedEx did finally get my package to the right coast and promised an immediate refund of my shipping charges. It is now 8 months later and I'm still waiting for my refund!

I have made numerous phone calls, mailed and faxed copies of my shipping documents, receipts, etc., and they still have not sent me a refund check.

I thought 6 to 8 weeks to wait for a refund was a little bit too long to wait, but 8 months?

Come on FedEx SEND ME MY REFUND!!