This not the first complaint like this I've seen but if you have a similar experience with FedEx, post it up here.

FedEx seems to be just making up phony charges after they deliver packages and then threatening legal action if people don't pay these so called extra charges.
Here's what happened to us,

My daughter went from Canada to Edinburgh, Scotland for a 7 month working vacation. For her to take a second suit case with her on the airplane would've cost her about $100CDN, so we agreed to ship some of her cloths over to her later via FedEx. What a mistake that turned out to be.

Because we wanted to get her clothes to her by Christmas we paid FedEx $186.13CDN to send an 11kg. box to Edinburgh.
Filling out the FedEx customs forms was murder and took us about two (2) days to get it right.
Anyway about five (5) days later on Christmas Eve she received the package.

After the New Years celebrations in Scotland my daughter received a notice from FedEx of an assessment of an additional £30.00 which is about $54.47CDN. Keep in mind this is for clothing that she already owned.
FedEx is stating the charge is a RETURN charge that UK Customs MIGHT have assessed but they saved her the hassle of dealing with UK Customs and are charging her a service for that, but they're not calling it a brokerage fee.
To this point they've sent her three notices and issued a notice of legal action.
Now can someone explain WTF a RETURN charge on your own personal belongings is, since these USED items have never been to Scotland before?
And can someone explain how the F*#k FedEx can say they are charging someone a £30.00 RETURN charge, but it's really a service charge for saving you the hassle of dealing with UK Customs? I mean which is it?

If she pays this £30.00 that will bring the grand total that we have paid FucdEx to deliver an 11kg box of personal clothing from Canada to Scotland to $240.60CDN or £132.50.
Do that sound like sane competitive charges to you? Or does it sound like FedEx is scamming their customers with charges that they just making?
Has FedEx lost their freaking minds? You tell me.

Just in case FEDEX is reading this and gives a hoot.
Hey FedEx, you just screwed yourself out of any additional shipping from me, my family or any of my companies.
Plus I'm going to spread this all over the internet so that other potential FedEx customers are aware before you get the chance to scam them, that you make up phony charges and threaten and bully little defenseless young women with legal action if they don't pay.
Also I've been seeing many other complaints similar to mine on the internet and it's obvious that you've been scamming people like this for many years now .
The words "class action suit" keep jumping into my mind.

This is an occurrence that has happened to me numerous times and need other people to be aware of. Fedex and Fedex ground operate differently. I had many occurrences where Fedex Ground refused to deliver my package. They lied and noted in the tracking system that the address doesn't exist when it really does. The next day they tried to deliver again and the message says "can not find address" when they been to my house many times prior. Please... these guys are carriers. That's their job to know that stuff. WTF? I even told them to call me if they need directions and they never did. I asked them what I need to do to receive my package since their driver refused to deliver to my house. They said to drive 60 miles and pick it up at dispatch. I then recommended to have them drop it off at Fedex/Kinko. They said "no" because they don't accept Fedex packages. Then I told them to remove the "Fedex" from "Fedex/Kinko" because it is misleading.

What is really going on here is that Fedex Ground are not real Fedex employees. They contract their delivery. You will find that these contractors are no where near as competent as Fedex employees.

I ordered products from a well known reputable company who shipped my package via FEDEX GROUND and provided tracking info which showed the package arrived in brooklyn Dec 29. I waited until Jan 2 to call even though they already had notes that they were attempting delivery, I never received door tags, they then said the package was on the wrong truck and assured me that Sat Jan 3 I would have my package. Now this is FEDEX HOME delivery how they switched from GROUND service I paid for is unknown, however I called every 2 hours on Sat Jan 3 no package. Monday they are closed they operate Tuesday- Sat, no one can tell me what happened Sat which isn't even noted in the tracking, I speak to managers daily on Tuesday who assure me just like Fri & Sat the package is with driver on truck, they place me on hold call the driver and give instructions to deliver my package and tell me call the facility early in the morning so I can get the driver, oh the listed number for that facility is not in service. Wednesday Jan 7, I call 7am, they tell me the driver came at 10:30 pm no one answered, I explained my window is by the door and I stay up until 2am reading NO ONE CAME AND WHERE IS THE DOOR TAG IF SO? no answer but they apologize oh so graciously and tell me try my call a little after 9am they will get another manager. I call again around 9am, I get a rep who tells me its BS that no one has been to my house period and she gets me another manager who assures me I will have the package but very late after 9pm. Its day 10, 10:48pm and no package. If you try to pull up the site for the 100 Morgan Avenue its like a franchise they are asking for regular people to home deliver for them. I want to know where my products are? hopefully they haven't been tampered with, I suspect someone knowing the company I purchased from got a Happy New Years compliments of me! and all these thieves can tell me is that it's on a truck!, and to go all the way down there is going to infuriate me they already messed my appointments up waiting in a house for days, it's beyond inconvenience, we pay for shipping but have to go and pick it up ourselves? do you know how much my tank drinks?..I call them ripoff because i never paid for Home Delivery, I paid for Ground, I know they must not want to drive over here for one package I've been asked twice if I don't want to come pick up myself, how ironic since the package is saddled to the driver at all times!, no they either want to be cheap by not burning their gas for a mere 11lb package or they stole my products or misplaced them!..then they have the heart to advertise on their website switch from DHL!

I paid big money for a Saturday delivery from fedex. The package was an overnight Priority shipment! In the package WAS LIVE salt water fish!! It was due to be delievered at 10:30am!!! After 12:00 noon had passed I went onto the fedex tracking site to track my shipment again. The site said "Customer did not respond, left door tag" There was absolutly NO DOOR TAG/note left on my door or any where on my property!! When I called fedex to get them to "re-deliver" my package I was told that there were no more drivers out for the rest of today and that I would have to pick it up at the warehouse or wait for MONDAY to have it delievered! I obviously had to pick it up as my LIVE FISH would be dead by monday!!! The FedEX women that I had to talk to ( 3 of them...) all said that the driver stop by and no one answered my door and that she left a note. There was NO NOTE, I was also expecting this package so my front DOOR was OPEN from 10am til Noon when I had called FEDEX. NO DRIVER EVER CAME BY! BUT FEDEX REPS. SAID i WAS THE LIAR!! THE CUSTOMER IS THE ONE AT FUALT! I WILL NEVER SHIP ANY THING WITH FEDEX EVER!

If you read through the "Liabilities Not Assumed" section of FedEx's dis-service guide, you will find that they have excused themselves from virtually every mistake they could possibly make. The money-back guarantee is a lie and you WILL NOT BE REFUNDED if they fail to deliver as promised. They usually use the "bad weather " excuse, but don't stop there. I even had one customer dis-service rep of theirs tell me that in order to process a claim for damage, I had to provide an estimate for the cost of unbending a framed poster that was made and packed by FedEx Kinko's. The box was bent in half during transit. Unbend paper???? Needless to say, I couldn't find anyone with those kind of superpowers, so we ate the cost of the poster (almost $200 and the shipping, $60) and had no poster at the event where it was to be used.

Unfortunately, my boss likes them because he owns stock in FedEx. I maintain a summary of the hours spent trying to fix their mistakes and the results (mostly negative) so that soon, I will be able to convince the boss to switch to UPS. It has become so frustrating knowing that when I call customer service, the first thing they will do is excuse themselves from any wrong-doing rather than apologizing or working to resolve the problem and make the customer happy. And I'm sure that's intentional in order to discourage people from attempting to recover their losses.

The most recent incident was a x-mas gift sent by us to an investor that arrived broken and a day late. They have an excuse for both mistakes: they don't pay to replace or repair ceramics, and of course, bad weather made them late.