FedEx were supposed to deliver a package to a house guest of mine. Instead of bringing the package to the house, they telephoned to say they were leaving it at the local post office, which is 20 minutes away by car, and usually involves waiting in a queue for 40 minutes. When my house guest finally got to the post office window, she was given the package with no further ado. Several days later, when she had left the country, I received a call from FedEx saying there had been customs duty pay (on 3 Obama Tshirts and some Obama stickers), and they expected me to pay. I explained that the recipient of the package was no longer in Italy and that I certainly wasn't going to pay, not least because if they had delivered to the door, as they were paid to do, this problem wouldn't have arisen. Four weeks later I receive a letter with a bill from FedEx, addressed to me. I have returned it unopened to their Milan office. I would like to lodge a formal complaint about their disservice and prevarication.
Kate Singleton

Dear Customer!
We have been waiting for you to contact us for your Confirmed Package that is registered with us for shipping to your residential location.We thought that the sender gave you our contact details and that you would have contacted us sooner.We would also inform you that a letter is also attached to your package.However, we cannot quote its content to you via E-mail for privacy reasons.
We understand that the content of your package itself is a Bank Draft worth $800, 000.00 USD, in FedEx we do not ship money in CASH or in CHEQUES but in Bank Drafts only.
The package is registered with us for mailing by your colleague, and your colleague explained that he is from the United States but he is the United Kingdom for a three (3)month Surveying Project. for he is working with a consulting firm the united kingdom. We are sending you this E- mail because your package is registered as a Special Order.
What you have to do now, is to contact our Delivery Department for the immediate dispatch of your package to your residential address.Note that as soon as our Delivery Team confirms your information, it will only take us one working day (24 hours) for your package to arrive at its designated destination.For your information, the VAT & Shipping charges as well as Insurance fees has been paid by your colleague before your package was registered.Note that the payment that is made on the Insurance, Premium & Clearance Certificates, are to certify that the Bank Draft is not a Drug Affiliated Fund
(DAF) neither
is it
funds to sponsor Terrorism in your country. This will help you avoid any form of query from the Monetary Authority of your country.
However, you will have to pay a sum of £125GBP to the FedEx Delivery Department for the Security Keeping Fee of the FedEx company as stated in our privacy terms & condition page. Also be informed that your colleague wished to pay for the Security Keeping charges, but we do not accept such payments considering the facts that all items & packages registered with us has a time limitation and we cannot accept payment not knowing when you will be picking up the package or even respond to us.So we cannot take the risk to have accepted such payment incase of any possible demurrage.
Kindly note that your colleague did not leave us with any further information.We hope that you send your response to us as soon as possible because if you fail to respond until the expiry date of the foremost package, we will refer the package to the British Commission for Welfare as the package those not have a return address.
Kindly contact the delivery department (FedEx Delivery Post) with the details given below:
FedEx Delivery Post
Contact Person:Stephen Anderson
[email protected]
Tel: +447011139566.
Kindly complete the below form and send it to the email address given above.This is mandatory to reconfirm your Postal address and telephone numbers.
FULL NAMES:
TELEPHONE:
POSTAL ADDRESS:
CITY:
STATE:
COUNTRY:
Kindly complete the above form and submit it to the delivery manager on:
[email protected]
As soon as your details are received, our delivery team will give you the neccessary payment procedure so that you can effect the payment for the Security Keeping Fees. As soon as they confirm your payment receipt of £125GBP, which is also $250USD.
they will not hesitate to dispatch your package as well as the attached letter to your residence. which usually takes 24 hours being an over night delivery service.
Note: that we were not instructed to email you, but due to the high priority of your package we had to inform you as your sender did not leave us with his phone number because he stated that he just arrived the United Kingdom and he has not gotten a phone yet. We personally sealed your Bank Draft and we found your email contact in the attached letter as the recipient of the foremost package.
Ensure to contact the delivery department with the email address given above and ensure to fill the above form as well to enable a successful reconfirmation.
Do not reply this email because this email account is not monitored.Send your details to:[email protected]
Yours Faithfully,
Mrs. Margaret Blaire.
FedEx Online Team Management.
All rights reserved. © 1995-2008
----------------------------------------------------------------
----------------
--------------------------
This E-mail is only for the above addressees. It may contain confidential or Privileged information. If you are not an addressee you must not copy, distribute, disclose or use any of the information in it or any attachments.
----------------------------------------------------------------
----------------
--------------------------
FEDEX INTL>>>LICENCE OF FEDERAL EXPRESS CO-OPERATION.

I HOPE FEDEX READS THIS!!!

I am incensed! I had a package 1st attempeted delivery on Nov. 5. On that evening, when I received the door tag after coming home from work, I immediately called Fedex to ask that the package be re-delivered on Saturday, Nov. 8. Well I was told by the rep on Nov. 5 that I would probably still have a re-delivery attempt on on the next day, Nov. 6, but that they will mark the package for delivery on Saturday Nov. 8. Well as the rep told me, Fedex did attept re-delivery on Nov. 6; they also attempted re-delivery on Nov. 7, despite my call to them. I called back again on Nov. 7 and explained that I called on the 5th, yet I still got a door tag on my door marked, "FINAL DELIVERY." The rep I talked to on Nov. 7 still insisted that I would get the package on Saturday Nov. 8, as I requested. Well, that did not happen. Sadly, at approx. 3:20 PM on Saturday Nov. 8, I called Fedex AGAIN, as it was getting late, and still no delivery. I was then informed that the package was not out for delivery, as it had been attempted delivery 3 TIMES!!! I explained that the point of my calling them on Nov. 5 was to ask that the package be re-delivered on Saturday to keep the driver from trying to deliver the package when I would not be at home. The rep that I talked to on Saturday informed me that the information never filtered down from customer service to the driver!

So, part two of this is I immediately ask to speak to a supervisor, and then I was transferred to Fedex's Customer Expierience Center in Cincinnati. I talked to Tina. Tina was nice, and after I explained this fiasco to her, she was appologetic. I asked her if the package could still be re-delivered for Tuesday Nov. 11, as it is a holiday, and I would be at home. She said that she would put it in the system, and she contacted the terminal to mark it for re-delivery on Tuesday Nov. 11.

Now it is Tuesday AM around 10:20. I decide to call fedex to confirm that my package is out for delivery. Boy was I met with a surprise. I was informed by a lousy rep in my terminal that the package, "would not be re-delivered because the driver already attempted delivery three times." I told the rep that I called last week to have this delivery scheduled, Fedex dropped the ball, so get this guy out here to do his job! Well, she told me, "Fedex drivers are independent contractors and they can refuse to deliver after they have attempted delivery.

So, to make a long story end...Fedex basically told me, "Yeah, we screwed up, but due to outsourcing, this is the best customer service we can provide. We can not make the driver come back out to your residence. The driver has told us that he had to walk up 3 flights of stairs, the boxes are heavy, his truck is now full and he is not re-delivering the package, even though it was our fault that the driver did not get the message that you called."

I guess I should become an independent contractor so I can tell my employer what I will and will not do! I now officially hate fedex. Big business in this country with all this damn outsourcing is out of control. No one is accountable anymore, and these businesses are so large that they really don't care what happens.

FEDEX POSTED DATE ON INTERNET SAID WOULD BE DELIVERED SAT.Oct.25, 2008., CALLED FEDEX AND WAS TOLD THAT PACKAGE WAS ON TRUCK FOR DELIVERY SAT. . I MISSED WORK AND STAYED HOME FOR DELIVERY. .PACKAGE WAS NOT DELIVERED. CALLED SUN. 10/26 & WAS TOLD THAT NO ONE WAS HOME FOR DEL. ON SAT. THIS IS NOT TRUE, I WAS HOME ALL DAY., . CALLED MONDAY STILL NO PACKAGE CALLED FEDEX AGAIN TO COMPLAIN GOT NOWARE LIKE TALKING TO THE WALL. SOME ONE SHOULD BE FIRED OVER THIS. MY PACKAGES DO NOT NEED SIGNATURE THE USUAL DROP THEM OFF AT FRONT DOOR. ALSO I WAS HOME ALL DAY . FEDEX SAID NO ONE WAS HOME, WELL WHY DIDN'T HE LEAVE THE PACKAGE AT THE FRONT DOOR?
I LOST A DAY WORK FOR SOME ONES LIE.

This was my first time shipping with Fedex. Disgusting... I went to drop off location Guildford Copy Centre 9965 152 St Surrey, BC V3R4G5 the lady there refused to help us and said you dont pay here. No payment no help and started watching video on computer. Putting me in a shock, International company Like fedex has appointed drop off location like these where there is Poor customer service and in name of customer service a rude and head off person attending costomers. Date Oct. 6th 2008 Time 1:45PM Aprox.