FedEx
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Category: Other
Contact Information
Virginia, United States
fedex.com
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FedEx Reviews
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October 6, 2008
WORTHLESS TRACKING
FEDEX IS HORRIBLE. I WAS EXPECTING A PACKAGE TODAY ACCORDING TO THE AUTOMATED PHONE SYSTEM. THE FEDEX WEBSITE ISNT EVEN UPDATING WITH TRACKING SO ITS WORTHLESS. THE SALES REPS SAY NO ITS NOT ARRIVING TODAY ITS SCHEDULED FOR TOMMOROW. I'M SO GLAD I MADE PLANS TO STAY AROUND MY HOUSE TODAY FOR MY PACKAGE WHICH CANT EVEN BE DELIVERED ACCORDING TO FEDEX'S OWN TIME SCHEDULE. I HATE THIS COMPANY!!!
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October 6, 2008
Terrible company
I had a delivery which the fed ex delivery person has let a neighbor receive and sign off. That neighbor gave me the package opened already, saying that he thought it was his package. I called fed ex and all they said is they apologize for the inconvenience. I told costumer service that in the future, re route the package instead of letting a neighbor receive it, she said they cannot because they need my permission. Isn't that STUPID?!!! The package was left with a neighbor without my permission!! They should learn from UPS, they always leave notes when they don't find the costumer and leave contact numbers to be able to schedule delivery or pick up. At least that is my experience with them.
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October 1, 2008
Bad service
I ordered vital computer parts for my company's production database server. I paid for expedited shipping. Unfortunately, the vendor shipped them out via FedEx. It was supposed to arrive on Monday or Tuesday. According to FedEx tracking, it arrived at a local hub (a few miles from my house) at 4:00 AM and was put on a truck for delivery by 5:15 AM. I waited all day for the package to arrive. As I mentioned, the package was very important so I didn't want to be away and miss the delivery. 4:30 PM rolled around - no package. I called FedEx and left my number to make sure that the driver could contact me. 8:00 PM rolled around - still no package and no update to the status on their tracking site. I called again. The FedEx operator informed me that the local hub employees had left for the day and that he'd leave a message for them to deliver it to me as early as possible the next day. Infuriated, I called back to let them know that that wasn't good enough. This time, it turns out, the local hub manager was still there. They transferred me to him. He told me that they could not locate the package but that they'd keep trying. I'm going to give them another call in the morning.
I promise to never use FedEx again and to encourage as many other to do the same.
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September 29, 2008
Terrible experience
I paid for an overnight package of flowers sent to CA from HI on a Friday to be delivered Saturday afternoon. My tracking log indicated:
"Sep 27, 2008 8:57 AM
Held at FedEx location for recipient pickup
OAKLAND, CA
Package available for pickup at: 8455 PARDEE DR "
When my sister went to pick up the package, she was told that they will not release the box until Monday. This is because their inspector only works from Monday to Friday.
The real issue is, why is Fedex accepting customers money, misleading the customer to believe that the package will be delivered on the next day (paid Friday am to be delivered Saturday pm), if they don't plan to deliver it until Monday when the inspector comes to work. What if the inspector calls in sick or is on vacation during the week?
It's beyond me to know of such a huge company with not catching a simple operational errors but much worse are the pointing of fingers at other Fedex locations and not compromising with the customer who really is the only one that got screwed. Put up a sign or something at least at all locations stating, we will not deliver on Saturdays if that really is the case and stop taking the customers money.
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September 19, 2008
Totally incompetent...FedEx nearly cost me my job
We had a meeting overseas (Berlin) for which our team had prepared a large amount of meeting materials that took 2-3 months to complete. The client for whom these materials were for was our biggest account and as as production manager, I was overseeing the project.
$15K worth of print matter was sent via FedEx International Priority. Based on the shipment size, contents, destination, etc., I was told guaranteed delivery within 3 business days. Now, I realize that when you're dealing with customs, all bets are more or less off, but I was ssured by the agent that I spoke to that if I had the proper paperwork and there were no major delays in transit, no hold up should occur and that if one did, it was built into that 3-day window.
I checked the tracking hourly once it went out. Everything was fine. Only 2 days after we sent the shipment off, the site reflected that all boxes had cleared customs and were in transit to the local facility in the destination area. Great! Shipment on target to arrive that evening. I called sometime later to check the status over the phone and got the same message--in transit. That raised a red flag because it had been in transit for an awfully long time. When I called, I was told that not only had the shipment not gone to the facility, but that it never actually left customs. The website had an error, I was told. And amazingly, the CSR admitted that the automated tracking service through 800-GO-FEDEX is not reliable.
After much back and forth and lots of folks unable to asnwer my questions, I figured out that the lead package cleared customs on the morning of the second day and was sent off to Berlin...and the other 18 stayed in Frankfurt. Why they wouldn't release the other ASAP after that is beyond me, but unfortunately they just sat in a facility. No one called me despite my having listed my telephone number and having written special notes to PLEASE inform me if there were customs d elays. Then on the third day, the lead package was sent BACK to Frankfurt to be with the other packages. Why, I can't understand.
Well, I thought, okay, I still have Saturday as the meeting is Sunday and Friday was the 3rd business day. So it'll be a rush, but it'll slide in under the door. No panic. Sorry! FedEx facility is closed on weekends! So the shipment will be delivered Monday evening at the earliest. Yeah. That'll be a great help when the meeting is over and I'm out of a job.
The CSR folks were just awful. Every person had a different answer for me. No one seemed remorseful. No one could tell me why I hadn't been called when the shipment missed its "guaranteed" deadline. No one could explain why the FedEx tracking system had errors. No one could explain why the 19 packages needed to stay together if all had copies of the original waybill and all had cleared customs. No one could explain why they got separated in the first place. Just a lot of run around and promises to "investigate."
LUCKILY what saved my ass was my customs broker who drove 5 hours from Berlin to Frankfurt to retrive the shipment (who also had not been called despite clear instructions to do so in the even of delay). Honestly, if they hadn't done that, I would probably have gotten fired...doesn't matter how good the job looks unless it actually gets SEEN by people and utilized as intended, and it doesn't matter this this screw-up wasn't my fault, or that the client took their sweet time finalizing the work and ignored my numerous reminders of deadlines.
So, I'm DONE with FedEx. I should've known better and used DHL or UPS as I'd heard that FedEx isn't great but I just figured, well...it's FedEx! They're the best, right? Incidentally, I had 6 boxes of CDs made and sent to Berlin directly from the vendor via UPS and despite those being sent BACK to the States because of an issue with customs once they'd arrive in Germany, they STILL arrived by the 3rd business day.
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September 19, 2008
Terrible everything
Check status in afternoon when I realize delivery not made. Called fedex, told that they made a mistake and put it on the wrong truck. Told them when it gets back, put it on another truck and deliver it. No can do, it will be delivered tomorrow. Not good enough, I say, can I pick it up. No you cannot. Well than deliver it today. No can do. You made the mistake, why should I suffer for it. Sorry, we really are sorry, but there is nothing else we can (will do) for you.
Item returned to facility at 1:22pm per tracking on-line, plenty of time to get it to me. But that would inconvenience fedex in Bethlehem, PA.
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September 17, 2008
Unreliable/Incompetent/Unprofessional
Per usual, I have had nothing but headaches in using the FedEx service. For two days there has been NO ATTEMPT to deliver the package xxxxxxxxxxx as requested. Tracking the package online states that deliveries were attempted, but I personally being here on both days can honestly say there were not at any point and time any attempts to deliver said package. I spoke with the duty manager Curtis McDonald who was absolutely useless along with the rest of his staff. Although the faulty link in the chain clearly lies somewhere within FedEx, there was no commitment or concern from Curtis McDonald or his staff to rectify the problem.
I wasted two full days away from work waiting for the package to be delivered. Now I must return to work and IF they decide to deliver the package (which I doubt considering there were no attempts thusfar) I won't be there. I requested that because it was THERE mistake that I had not received the package that in order to rectify the problem I would now need the package shipped to my office. They refused to help. I tried to explain to them that I pay for the service, they deliver the parcel, I receive the parcel. Typically that's the way it goes. However I repeat there has been NO attempts to deliver the package nor were there any doortags left indicating that there had been an attempt. Somewhere along the lines the process broke down within FedEx, but they are not willing to own the problem.
Again I've had multiple problems with using the FedEx "service" and it's a shame that a customer pays for prompt service but receives absolutely NOTHIING in return. I don't care what it is that I purchase next online, if it's shipped via Fed Ex I can do without the item. Nothing is worth putting up with this companies incompetence, unreliability and unprofessionalism.
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September 17, 2008
Terrible service
(Cut and pasted from an email I'm sending to Fedex right now).
Hi XXXX,
My name is XXX XXXXX. I just had a bad experience with Fedex that I would like to relay to you. Apparently VXXXXX, the residing manager at the Dawson St. office in Burnaby, has already spoken to you about this, but I'll give it to you again in my own words.
1) I spoke to a Fedex agent on the phone to tell them I was shipping a package. I told them the contents of my package, and that it needed to be delivered overnight to L.A. I told them there was a hard drive in the package, but the agent did not tell me I had to fill out an FCC form. (Mistake #1) The agent DID email me a Commercial Invoice, so I would imagine he was supposed to send me an FCC form.
2) A Fedex courier picked up my package yesterday (Sept. 15th). He saw the contents of the package, but did not issue me an FCC form. (Mistake #2). Today, the same courier apologized for not knowing. He was the first, and only, person, to actually apologize and admit that Fedex did anything wrong.
3) Today (September 16th), I received my package BACK at my doorstep, with a note saying that I was not home, so the package would be delivered again tomorrow, to my door. I called Fedex and they said that packages should not be returned like this - the Fedex office should have contacted me and told me that a form was missing (Mistake #3).
So my package, which was supposed to arrive today in LA, was driving around in Vancouver in the back of a truck.
Because I could not contact the Dawson St. office by phone (no Fedex agent would give me a number), I biked to Dawson St. in Burnaby. No one there was apologetic, or even remotely helpful. They said "the package MIGHT get to L.A. by tomorrow, if the truck gets in on time. Obviously, this was unacceptable to me, so I got them to contact the truck. I biked 25 minutes BACK to my house, where the truck dropped off the package, then biked BACK to the Dawson St. office with my package, and finally got the package shipped.
During this entire 5-hour escapade, I did not have a single person offer me a solution on how to rectify the problem. I had to come up with solutions myself. Even more maddening: not a single person (except the original courier) apologized or would admit that Fedex had done anything wrong. In fact, the first thing out of the Dawson St. agent's mouth was "Fedex is not responsible for how international forms are filled out." The manager in charge, Vxxxxxx, was lackadaisical, and more interested in hiding back in his office than helping me out.
Seeing as I spent the last 5 hours fixing Fedex's mistakes, biking all over town, I asked Vincent if Fedex would waive the fee for this shipment. He declined.
This tells me that Fedex is
a) Not willing to admit when it has made a mistake.
b) Not willing to put out a measly $60 to repair an obviously distraught costumer's relationship with their company. (Even paying half, $30, would have made me feel like someone cared).
c) Not interested in maintaining an image of a reliable, or caring, company.
Vxxxxxx said that he spoke to you about this, and that you agreed - Fedex would not help pay for this shipment. I would like you to explain your feelings on this situation and please explain to me why you didn't think it was worth it to help me with the shipment, after having made numerous mistakes, and taking up my entire afternoon with fixing your own company's mistakes.
I am forwarding this to general complaints as well, but I hope to hear from you personally within the next couple of days.
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September 14, 2008
Bad service
I ordered vital computer parts for my company's production database server. I paid for expedited shipping. Unfortunately, the vendor shipped them out via FedEx. It was supposed to arrive on Monday or Tuesday. According to FedEx tracking, it arrived at a local hub (a few miles from my house) at 4:00 AM and was put on a truck for delivery by 5:15 AM. I waited all day for the package to arrive. As I mentioned, the package was very important so I didn't want to be away and miss the delivery. 4:30 PM rolled around - no package. I called FedEx and left my number to make sure that the driver could contact me. 8:00 PM rolled around - still no package and no update to the status on their tracking site. I called again. The FedEx operator informed me that the local hub employees had left for the day and that he'd leave a message for them to deliver it to me as early as possible the next day. Infuriated, I called back to let them know that that wasn't good enough. This time, it turns out, the local hub manager was still there. They transferred me to him. He told me that they could not locate the package but that they'd keep trying. I'm going to give them another call in the morning.
I promise to never use FedEx again and to encourage as many other to do the same.
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September 9, 2008
Lost package
I used a FedEx drop-off box outside a Post Office, this package was not scanned and is untraceable. I sent the following two e-mails to FedEx about it:
September 2, 2008
This is an e-mail I sent today to FedEx:
After many e-mails and phone calls, in which representatives were nasty and said they would not pay any claim, indeed, the last representative we spoke to said because you have no record of the package -- it was not scanned by whoever picked it up! -- that there was no box to scan. We *did* put the box into the drop off box outside the post office on MacDonald Avenue, in Brooklyn. Another theory is that the package was opened because we wrote "do not overheat" on the address label, because it contained chocolate as well as other items, and the contents could have been taken, eaten by your employee(s). One representative responded to this by saying you don't employ theives, the inference being that we are lying about having sent the package. This is shameful and outrageous on the part of at least two different representatives. When we asked the second rep. for his name, he hung up.
I understand that there may be cameras outside the post office and it is my intention to check and see if there is a visual record to counteract your opinions that we are lying about sending the package.
If we are lying, why would we fill in an address label? I also understand that some new FedEx employees do not scan packages when they're picked up.
As to not employing theives, well, you employ people and I intend checking various places on the internet to find other people who have lost packages sent by FedEx, and I will add my own experiences wherever and whenever I can, including friends, and various websites and blogs. I have not ruled out small claims court and if, as I believe, there are many others whose packages you have lost, I may initiate a class action suit.
Be advised, also, that we have not yet put in a claim, so all this nastiness is doubly insulting. Given that the amount involved is a mere $30-50 is it likely we would spend all this time trying to get FedEx to acknowledge culpability?
Today:
There are video cameras outisde the Post office on MacDonald Avenue, Brooklyn which should have recorded the package being dropped off on August 16, it was after the last pick up time for the day. Your research, I assume, included contacting the Post Office on this, as I have told you about the cameras before. Either it was not scanned or it was opened becasue I had "do not overheat" on the address label. When you deny my claim, which incidently I have not yet actually made, you are suggesting that I am trying to defraud you out of $50. In other words you are calling me a a liar. This is unacceptable to me personally, I do not take defamation of character likely and if I do not receive complete satisfaction, I will certainly take this matter further. If your research did not include checking the Post Office tapes, you are being negligent in your investigation which will be brought up in any legal action.
Anne Kamlet
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