The company undertook the responsibility of shipping an item from Israel to Athens, Greece knowing that, almost cetainly, it was going to be kept for taxing by greek customs. Instead of charging a fee for the process in advance the company has the practice to let the item arrive to the customs and then ask a fee from the recipient (about twice as much as the fee asked from the seder in my case) in order to compleat the process and deliver the item to his/her door. The alternative options offered to the recipient have a comparable cost which puts him/her in a "no options" situation.

I believe that the company has the required expertise to estimate the cost of such routine deliveries, that the consumer is likely not to be aware of, and charge the appropriate shipping+handling fee by informing in advance the interested parties (both sender+recipient). I think such practices are not consumer friendly and shipping companies should make a relevant change in their policies.

I have two packages shipping from Apple that require signatures. Both packages were scheduled for delivery on 1/12/11. One package is coming via UPS and the other via FedEx.

I print out the pre-release signature forms for both shipments and tape them to my front door at 7am. They are taped right beside each other and to ring the doorbell you would be staring right at them.

UPS delivers the package no problem. FedEx says "no one was home". Either the driver is a liar or blind as bat. Either way it is simply pathetic. And to top it off, there were people at home, in my house the entire day!

I ordered the new Kinect for my Wife for Christmas on December 8, 2010, it was supposed to be delivered by the 14th of December, I kept tracking the package through Fedex website, and it kept showing it as sitting in a facility only 90 miles from my house for over a week, and by December 20, 2010, I sent a email to complain, and not ten minutes later i check the tracking number to track my package, and it says that the package had been delivered, now this is while I am at my house mind you, and so i called Fedex and the lady said that she did not know what had happened, so I had to call walmart and they had to send me another one, and my wife was without a christmas present, but here is the good part, I told walmart not to ship fedex, and they said they had no control of whom the package is shipped through???, so i was like ok, FedEx certainly wouldnt screw this up again, well i was wrong, because they did, they were late again and said it was an incorrect address, and that the package was going to a walmart and not to a residence, well i told them that walmart was the shipper and i was the receiver, and they were like Dohhh, and I finally just received my wifes christmas present today(December 30, 2010), thanks FEDEX, I suggest NEVER NEVER using FEDEX EVER...

place order with walmart.com on 12/14/10 for confirmed delivery date of no later than 12/23/10. It was shipped on Fedex according to their shipping email notice to me. It is now 12/18/10 PM and still no shipment and no way to track it as the Fedex tracking is never updated. I can't get a straight answer from Fedex or Walmart.com C/S. What am I to do now?

My package was said to have been on the truck out for delivery. The truck driver came into my residence around 5:50 pm and turned around and left, I attempted to wave him down but he continued to drive on. I had my fiance stay home the whole day to wait for the package and at 5:53 they reported that the customer was unavailable. I called to make a complaint but the representative was unhelpful and unwilling to contact the driver to find out why this happened. It's very unlawful to falsify information and Fed is very guilty of that.