FedEx
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Category: Other
Contact Information
Virginia, United States
fedex.com
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FedEx Reviews
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718forever
December 3, 2010
Late delivery and no help
Fedex has the worst workers ever in brooklyn NY. My package is a day late and no one can give me a reason why. Those fuken brooklyn workers in Fedex station is a piece of shit. Work for big corporations all my life, I will never disrespect my clients the way these fuken scumbags in brooklyn fedex. One nigga is call jared and the other stupid bitch is call Christal. I lived in brooklyn all my life and now i know and understand is wherever is the station is located at, is the type of people and personality you will come across. What I think of fedex in brooklyn is under produced and with totally unprofessional employees. Fire most of the people that has complaints under their belts and hire people with morals and with a little help. One suggestion is a little phone call to the driver and locate his stupid ass. Stop fuken slacking off, it's the holidays. Why do i fuken go holiday shopping on line early, for what if I am going to have these problems. Next time I fuken order G's from Neiman Marcus, I will makesure Fedex will never deliver my packages.
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ComplaintDept2
November 30, 2010
Delivery to wrong house
Put simply, I had two packages coming from two separate companies, both scheduled to be delivered on the same day (too set the scene; I was at home, the front light was on, and both individual companies got my name and address correct). The FedEx driver, for whatever reason, delivered my packages to another house further down the street. When i saw that the packages I was waiting for changed status online over to "delivered", which was approximately 15 minutes after I saw the driver go through my neighborhood, I immediately called customer service, at which time they verified that the driver had miss-delivered both packages. The operator spilled a bunch of technical garbage to me and follow it up with "I'll relay the information so we can get your packages to you immediately". Immediately is code for, "possibly the next day" I found out after asking.
My gripe is, how are you as a company, going to deliver TWO packages (of which you have no idea the content or importance of) to the wrong person, then refuse to correct the issue until POSSIBLY the following day?
I especially liked when he told me they would probably "have my package out to me the next day"... I'd love to know how they plan on doing that when they don't even have my package in their possession in the first place, nor are they in any rush to get it. What they need to say is they are going to leave my package with a complete stranger for approximately 24 hours, and hope that they are kind of enough not to open it/break it/steal it/ or just flat deny having it.
Thanks FedEx! I would like to say I will never be using them as a shipping provider again, but I'm sure they could care less. Just like every other major Corporation and Entity out there who is so big and depended on, they really don't need to go the extra mile (or even do their job) to retain enough customers to stay is business.
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FedEx is the worst.
November 7, 2010
Destroyed my deceased aunt's items sent to me.
On July 29, 2010, my aunt had a box of her items shipped to me by Fed Ex. She was dying of cancer, and, was tying up loose ends because she did not have long to live. She boxed up 6 items for me to have as keepsakes. FedEx destroyed 3 of the items, never delivered ANYTHING, lost 3 of the items, and, did not so much as call or write to me to ask if I wanted the broken items. They threw them in a DUMPSTER! I've called them many, many times over the last several months. My aunt died on Sept. 1, 2010 and I am glad she didn't know this was happening. She was far too ill to do anything about it, but, she would have been heartbroken to know that not only did they destroy her belongings, but, that her niece did not get them!!! These were items chosen by her, for me to have, to remember her!
FedEx has completely dropped the ball. They didn't even wait for my claim forms before they settled my claim and sent me a measely $100.00 plus the shipping cost. They are trying VERY hard to get rid of me. Make me go away. Well, it's not happening. They will have a news story on their hands now, as I had an interview with the media this past week and it will air in November.
I did not get the chance to see these items. Nor receive the note she'd written to me, to say goodbye. I will never see any of these things, because FedEx has such lack of caring.
FedEx is NOT reliable. Their practices are poor, at best. They have ruined their reputation with me. I'd never ship with them. Go with the USPS or with UPS.
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Teen827
October 23, 2010
Delivery Times
FEDEX is not customer friendly. They only deliver to our home when we are at work & if something has to be signed for they won't leave it. During the week when we are at work they are out of here by noon, but on Saturday you can sit all day waiting for them & I am told they can show up anywhere between 8am - 9pm. It is worse than waiting for the cable guy. I can't even get in the show & it's 2:00 in the afternoon! I HATE FEDEX! UPS RULES!
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american pro home center
October 9, 2010
shortage on delivery
we were scheduled to receive a shipment of caulking - fedex came and was short one pallet = pallet had be shipped to phila. by mistake and that we would have freight the next day. we were told the freight would be there the next day.we held our truck for deliveries waiting for fedex delivery. 4 or 5 days went by and we eventually got it but our customer was upset and we had to make second delivery to customer. we filed a claim to fedex for $400.00, our inconvenience, gas, man power etc. fedex responded - to bad. we are very disappointed in the rejection of this claim. we were greatly inconvenienced and as a result of fedex's mistake, caused financial loss. we have been receiving freight on regular from red devil co in oklahoma and other suppliers, fedex deliver frt. to us on average twice a week. i am going to insist that we will no longer accept freight via fedex. we are preparing letters to go out to all traffic departs of our suppliers. fedex may have beated me our of $400.00, but on the long run, you will lose money. in addition, we will be putting our experience on the internet so future customers can be aware of how negligent about customer satisfaction and expect your customer to pay for your mistakes.
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jessicap88
September 24, 2010
Lack of Service
Im unable to recivce a package due to the fact that im a full time sudent and worker!
So what do i do i take a day off to recivce a package. The guy doesnt knock on the gate, i realize theres a fedex truck out side and run out to open the gate. Turns out the gate was open!!! and then i run out to where the truck is and the guys takes off. He didnt leave a notice or anything!!! what kind of service is this?!?!!
oh but i call the company and they tell me they can hold it for me so I CAN DRIVE! to go pick it up! I paid to get it shipped to me not so i can go pick it up!
They need to make sure that their workers do their job!!!
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PoppySeed
September 10, 2010
Unethical
I paid extra for EXPRESS delivery. The driver repeatedly try to deliver to the wrong house even though the correct address was provided. I still don't have item. When the local fedex office phoned and I spoke with the driver they both laughed loudly as though it was a big joke to come to the wrong house.
There was no apology. NEVER AGAIN. I own my own company as does my husband. I have advised all our provideders to use UPS from now on. This is disgraceful
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Chrisv8
September 3, 2010
belgium = india?
I have ordered a package from a company in Ireland, they sent it to me with Fedex two weeks ago,
Online I could see the package had gone from Ireland to France, GREAT! Tomorrow it will surely be in Belgium,
but to my surprise when I looked the next day on fedex track and trace I found the package was in Mumbai, INDIA!
It's now been there for 10 days, fedex tells me there is not much they can do because it needs to be re-cleared by customs.
Give me DHL any day, never experienced any problems with them and the trace option online is much more detailed.
Though I must say its not all bad, the people of customer service where very friendly and did there best to help.
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Alexito
August 24, 2010
THIEVES
A package was sent from Venezuela to Bolivia using FedEx, the package was opened by Venezuelan customs in front of a FEDEX representative however they stole what I had in the package. I tried to contact FEDEX Authorities to see if I can get someone to help me but there answer was that they can not do anything and the only thing they could do is return the value of the shipment. this is not the first time that something like that happened when I used fedex. The best advice I can give to those that use FEDEX... do not use fedex service, try to use other companies more responsible and serious. FEDEX customer service is BAD, they do not care about the customer they simple do not care, laugh in the face of the customer, they wash their hands, say they are working on the case but it is a lie. Supervisors and managers know they have thieves working in the deposits, warehouse where our package rest, it is useless to file complaints with supervisors or managers as they work together robbing their customers those who pay their wages. DO NOT USE FEDEX FOR YOUR SHIPPING, NEVER EVER USED FEDEX LOCATED IN VENEZUELA, FEDEX IN VENEZUELA ARE THE MOST THIEVES.
They stole an Ipod with a value of $ 400.00, also a wallet.
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KimD46
August 12, 2010
Didnt deliver the package on time
Very bad service from Fedex. Fedex didn't deliver on time stating I have an apt# on my address but my order receipt tells me otherwise. Attempted to deliver the package but didnt leave it in my porch. They said they needed a signature. Called them to reroute at my work address. They didn't show up. Got a message to pick up the package in Moline. I'm so pissed off!!! They should have told me the first time I called that they can't deliver at work. Why can't I just pick it up at Davenport locations. I have to friggin drive 30 mins. to Moline to pick it up. I'm so pissed right now.didnt deliver the package on time
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