For the second time Fed Ex has failed to deliver a package that was both time-sensitive and extremely important. I came home after making a short trip into town this morning to find a FedEx note on the door that was time-marked within 20 minutes of when I received the note. I immediately called customer service at the distribution center to see if they could contact the driver to have him re-attempt delivery as the item to be delivered was extremely important. I was told that the driver was "already out of the area, " which was absolutely impossible since he'd only been gone from the house for 20 minutes. I spoke to a manager at the distribution center where I was told the same thing-basically that, "the driver has already attempted delivery one time, that is all we are required to do, and there's nothing i can do about it." Fed Ex does not care about customer satisfaction, does not care about doing what's necessary to do a job right, and I would not recommend using Fed Ex for any reason whatsoever. Oh...and this is the second time this kind of thing has happened. The first time was when Tag Heuer shipped my 2K watch back using them, and they "missed" me, and also refused to reattempt delivery, even though the driver had only been missed by a few minutes. They simply do not care!!!

I will never use FedEx again in my life.

I ordered a very important piece of music equipment for my company, and the order was shipped on July 27, 2010. I specifically stated NO SIGNATURE REQUIRED, because I work 9-5 like everybody else. On July 28, FedEx came but FAILED TO LEAVE THE PACKAGE per my request. According to the tracking number, there was a "delivery exception" at 12:14PM, since "customer was not available". However, no proof of any attempt to deliver was found at my door. I needed the equipment that night, but thanks to FedEx I had to pay to rent it from a third party. IT GETS WORSE.

The next day I took the ENTIRE DAY OFF OF WORK, so I could plant myself at home and wait for Mr. FedEx delivery guy. I called and requested the package be delivered by noon, because I wanted to meet customers for lunch. The customer service representative told me she put in the request to the service center, and if they couldn't make it by 12 noon, they would call me. Noon came, and no delivery. 1PM and still no delivery, nor any phone call. I had to cancel my lunch plans FOR NOTHING. I waited, and waited, and waited. I called customer service again and they said the package "Was out for delivery" but they had no timeframe as to WHEN I WOULD RECEIVE IT. 6PM rolled around, and still nothing. I called customer service once again, and the rep told me they have until 8PM to deliver the package. Well guess what?? 8PM came, and no package.

Today is Friday July 30. I received an email this morning from FedEx regarding tracking information. According to the tracking, there was a second "Delivery exception" posted yesterday July 29 at 1:10 PM stating "customer not available". Unbelievable! Now FedEx is making fraudulent reports to their customers! I will send this letter to all of management to see. To see how employees are lying to their customers, saying they tried to deliver a package at 1:10 PM, when the customer was sitting at home at the time. On top of the lies, and fraudulent tracking information, the incompetent driver who supposedly tried to deliver at 1:10 PM when I was home, failed to leave any type of paperwork as PROOF of their "delivery exception". FedEx should NOT be in business with their incompetent drivers and fraudulent business practices. I will NEVER use FedEx in my business no matter how much more I have to spend for UPS or USPS.

I have claim open with fedex going on for 3 months already for a car part for my customer. It has been like 3 months and i have called their department and their number starts with 901 area code also. And the lady helping me is Teresa Walker. Fedex is into some scam, and they want to not to pay you at any cost. funny thing is that they dont ask for invoice or anything when you pay them the money for insurance coverage, but when its time to pay they dig. They asked for receipt, and i provided online paypal generated 100% legible invoice and faxed them andt hey say its not legible. Then they said you send us a $379 invoice while i sent them $1290 invoice. that was how much my customer had paid. Then they said show us the invoice of how much you baught that for, and i get that too, again highly legible invoice, theey said its not legible, i emailed a pdf file, they said we didnt get it, i attached it on the online fedex claim form, pretty much loaded on their system, they now say they cannot verify that with the business i purchased it from. And i apparently found out that they had called in that business and asked them to release customer (my info) name address and all that private info... Fedex is big FRAUD.

Have been waiting for a delivery to my business via FedEx for a few days, understood that with the 4th of July it would be delayed a bit, expected delivery date of July 7, 2010. Our business hours are CLEARLY posted on the front door, the driver showed up before we were even open, left a tag on the door and left. We came into the office and called right away to see if we could get it delivered as it is something needed for work, was told they would try to call the driver and call us back. 2 hours later with no return call, we called back yet again and were told the same thing. 3 hours later we called back, asked for a supervisor and was told the driver was already home for the day and still had our package with him at his house. If we needed it, we could call him and see if it was ok for us to drive there. 35 miles one way of driving and poor customer service on everyone's part we finally got our package. Needless to say, not very happy with FedEx and they have probably lost a customer for life. I will also talk to our corporate office and discontinue using them at all 457 locations we have across the US.

WE HAVE A REGULAR FEDEX DELIVERY DRIVER THAT REEKS OF ALCOHOL AND RED EYES EVERY TIME HE COMES TO OUR FACILITY
I JUST DONT UNDERSTAND HOW FEDEX CAN EMPLOY A DRUNK DRIVER WHEN SO MANY GOOD DRIVERS NEED A JOB. ONE OF OUR EMPLOYEES SAW THE GUY DRINKING A 40.OZ FROM A PAPER BAG IN THE PARKING LOT. UN-BELIEVABLE ! I KNOW HIS NAME IS "JON JENSEN" BUT GOES BY "RICK" IF THIS GUY EVEN SO MUCH AS TAPS A BUMPER SMELLING LIKE A FRICKEN BREWERY, FEDEX IS SCREWED "BIG TIME" I KNOW I DONT WANT MY FAMILY SHARING THE ROAD WITH THIS GUY!! SHAME ON FEDEX!