I order car parts online alot. IN the last year I have only received parts shipped fedex on 3 occasions. The first time their website tracking info said my package would arrive on a Saturday. I was pretty happy because I thought it was going to take until Monday. Well Saturday came and the website said it was on schedule, Saturday evening came and my package didn't arrive, on top of that the delivery date dissapeared and didn't reappear until Tuesday when it said it would be delivered that day. I thought it was a mistake, but it seems to be common practice at fedex.

Last week I ordered some more parts and they were shipped fedex. Three packages were scheduled to be delivered on Saturday which sounded great, just a few days after I ordered! So I stayed home Saturday waiting for the packages, and no packages were delivered. The delivery date dissapeared yet it was still on schedule... And then Monday evening a new delivery date for wedensday was set. Well at least those packages came on wed. This recent order was to come in two parts. The second part was shipped two days after the first (Friday 30th) it immediatly had a delivery date for the 5th (today) and surely enough my package wasn't delivered and the delivery date is gone.

I called fedex and spoke to a rep. I told him the situation and asked why it happened and when my package would arrive. He said he didn't know and that my package would be here tomorrow. I guess we will see about that!

Moral of the story is that if you want to track your packages don't bother with fedex, and most importantly don't trust their delivery date.

I will be trying to get my money back and avoid fedex at all cost in the future.

Kinkos provides terrible customer service. The last time I went into Kinkos I tried to print on the design work station computer color printer, but it did not have page tiling. I proceeded to have it printed at the front desk, but the color printers were down. I had to drive all the way to another store to finally get a simple color print out. I was given the print outs for free, but was told that it would not be free if it happened again because it is not Kinkos fault that the printers were down. How about comping the print outs because it is good customer service? Kinkos offers printing services, so shouldn't it work when you go there. And if it does not work, then, yes, it is your fault.

Apparently FedEx doesn't deliver anymore; you must meet them to get your packages.
I needed a package delivered urgently so I paid the extra money for Express Delivery. My package was supposed to be delivered on Monday, 5/10/10. Or so I was told. When the package did not arrive when scheduled, I called to follow up. I was told that the package would come in the next day. Sometime.
I received a call at 9:46 a.m. on 5/11/10 and was told that the driver's truck was "broken down". Could I meet him? Seriously. As stated earlier, this package was urgent, I really needed it, so I drove the 7 miles and met him. When I got there, I was not given my package (that the driver had in his hand) right then because the driver was on his break. I was finally able to sign for my package at 10:12 a.m. Also, the driver must have repaired his truck between the phone call that I received and meeting him, because he was able to drive away.
Upon calls to Customer Service, I was told that the package did not arrive on 5/10/10 as it should because:
a) Incorrect address,
b) Incorrect phone number or
c) Driver Error.
These excuses varied with the various/numerous customer service representatives with whom I spoke. When I told one of them that Iwas forced to drive to pick up a package that was supposed to be delivered, I was told that "that was on me".
I am filing a complaint with the Better Business Bureau and will NEVER use FedEx again.

Mr. Fedex I really suggest you stop spending big budget on commercial ads and marketing campaigns because you DONT live up to your words. Instead, you should consider paying your employees little bit more so at least they can start doing the job they are suppose to do correctly.

On Oct.31, 2009 at 1:00 pm I was at the counter sending a rush envelope to Chicago Illinois and. The lady at the counter assured me it will be received Monday before noon but she cannot commit to a specific hour. Although Fedex website states “f your FedEx Express package is delivered even 60 seconds later than we promise, you get your money back. It's that simple.” How can a client prove that it was delivered 60 seconds late if your staff do not commit to a specific delivery time???

On Monday at 1:00 pm I’ve tried to track my envelope on the net and was nothing. I phoned and customer service answered that it hasn’t departed yet from Montreal. I have asked for the envelope to be destroyed because it defeats the point to be delivered after the fact and I have asked for reimbursement. All she could tell me that I have to wait 4 days for search and 2 to 3 weeks for reimbursement. What happened exactly to the ad: Quickly, easily, reliable??

There is nothing quick or easy about it, I have to wait 2 weeks. There is nothing reliable about it my envelope was lost. Please do not encourage Fedex to continue under paying his employees and you loosing your package.

Fedex office in Staples located in Hollywood Blvd, FLorida are idiots. Thanks to them I will never use FEDEX again! I brought them 2 prestickered boxs on Monday for Fedex Ground. The girl looked at them and told me where to leave them.

It was a bit starnge that by thursday they were still not delivered and Friday I came back to drop off another box. This guy working there told asked me if the green box was mine, he said they tried to call me but the phone ws disconnected and the box could not be shipped because he did not like the way it was packaged and looked. On my fedex there is 4 points of contact, 1.phone. 2. fax 3.email 4.address This harvard graduate genious couldnt figure out another way to contact me so this package sat there for 5 days till I returned.

I cant imagine what would of happened if I didn't return. Then he critized how this thing was packaged and this tpe of cardbaorad is not recommended for shipping.

I took my packages to UPS exactly as is and they shipped it immidiatly without issues for a few pennies less.
No more Fedex, if this is the type of people they hire and train then they can shove their services where the sun don't shine!