I had a bad experience with this dealership a year ago- I was ignored by reps while browsing and actually bought my car from the Orlando dealer 2 hours away instead.

I wanted to trade my 2010 Mini for a 2011... I decided to do this on my own because I had a great experience the first time at Mini of Orlando last November when my fiance accompanied me.

I told the Palm Harbor rep that I wanted to spend no more than $300 a month. The dealership interpreted this differently than I did apparently.

I am not a finance person so I expect the expert in this field to be knowledgeable, forthcoming, and detailed. When going over paperwork, I expected the finance guy to review everything with me in detail no matter how elementary the concept. What I conceived 'balloon payment' to mean and what it actually means are dissimilar. I didn't question this in the paperwork because I thought 'balloon payment' was the same as payoff amount without the finance fees, trade in fees, tax, tag, etc.

This sleazebag knew what he was doing because I also told him I wanted to stay under $300 a month for payments. If I didn't want to spend more than that, what made him think that an $11000 BALLOON PAYMENT was okay? He knew I had the wrong interpretation of this word and didn't go into detail about anything on the paperwork and just pointed where I needed to sign and rushed me out.

I learned my lesson to do my research fully because you can't trust people to do their jobs... or have morals.