Ferrell Gas
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Category: Home & Garden
Contact Information PO Box 1003, Liberty, Missouri, United States
Phone number: 800-824-7242
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Ferrell Gas Reviews
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derweed
January 24, 2011
INCOMPETENCE
HERE IS A COMPANY RUN BY SECRETARYS...NO COMMUNICATION BETWEEN THEMSELVES OUR US THE CUSTOMER...BEEN TRYING TO GET SERVICE FOR MY DAUGHTER FOR OVER AMONTH NOW...IT HAS BEEN ONE THING AFTER ANOTHER...EXCUSE AFTER EXCUSE AND TAKING NO BLAME...MIDDLE OF WINTER AND THIS COMPANY PLAYS THESE GAMES...THEY SHOULD BE BROUGHT IN FRONT OF THE CONSUMER PROTECTION PEOPLE...THEY ARE GOING TO GET SOME ONE HURT...CALLED SUBURAN PROPANE TODAY..THEY WILL DELIVER TOMORROW...CAN YOU BELIEVE IT? WHAT COMPLETE IDIOTS...
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McQ
March 30, 2010
Billed for nonuse
Ferrel Gas has sent me a bill for low usage of propane something they claimed they started doing in 2005, but I've been a customer since 2003 and they've never charged me not not using enough gas before, and I never use a lot. I was told today by their representative who did not give his name that if I ordered propane today that the $49.98 low usage charge would go away. So they're attempting to blackmail into buying. I'm not happy.
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William F Jones
February 24, 2010
predatory pricing
it turns out that when they bought out the previuos gas company 10 years ago they instituted a policy where all their contract customers were required by letter to book their gas for the coming year. I was on direct monthly billing and so they didnt send me a letter. the price of their gas is up to the point that we are paying more than twice what book customers are paying. Now what really stinks is I pay in advance. I build up a surplus during the summer when gas usage is low and the draw off the surplus over the winter. they are operating on my money and charging me double.
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Zigfrid
February 25, 2009
Beware they will leave you freezing
I' posting a complaint in reguard to Ferrell Gas company.On January 16th I decided that I would purchase propane from a company other than my normal company due to price almost .50 a gallon.Which is the least of my complaint.I ordered the gas waited several days for a driver to pull up nothing, so on Wednesday called them back to see when the gas is coming I'm at 15% at this time below zero weather.The lady said yes on Thursday or Friday.Great I thought!None to my suprise at 200 pm on Friday no gas 7% at this point.Called again they said on there way.5pm still nothing called them.They claim i was trying to put gas in a another companys tank.The tank clearly belongs to me they had confirmation from proir company that the tank belonged to me.Driver never came to my house no tracks to tank which is inside a fence.Ladies were rude and told me they didnt want to give me propane.Pretty much called me a lier>Had to rely on prior company.Dont depends on this company they will leave you cold and hanging.
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kperr
February 13, 2009
Damaged Driveway
On 2/11/2009 Driver Joe Limone, Truck #3789 delivered LP gas to my home in Franklin, NJ at 3:22 p.m. and damaged my driveway. He dug a hole with the truck approximately 100 sq. ft. and 6"-12" deep right in the middle of the driveway. The rest of the driveway was badly crushed by his driving. He missed hitting my car by only a few inches. The drive made no attempt to notify me of the damage. When I discovered the damage, I immediately called Ferrell Gas and they confirmed the driver had reported the accident and that someone would contact me. After three days of trying to speak with someone knowledgable about the accident the only thing I have to show for it is a claim number. No one will speak to me about arranging for the claim adjuster, where to send quotes, etc. All they will acknowledge is that yes, their driver damaged the driveway.
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