We have been members for years and love it, have been to St Maarten, Charleston and Orlando. All the resorts were in great locations and we were always treated well. The product is what you make of it...IN reading the complaints...yes you take a tour and yes they try to sell something...that is why they pay you...at the end of that day I have travelled the world, paid less money and had better quality...

I agreed to a 2 night stay for $99. I was told to call 1 week in advance to set my travel dates. I called 2 weeks in advance and was told I could not travel for 3 months! I told them that was not possible because I may have to move soon, and I needed a refund. They absolutely refused. After speaking to 3 different people, I was hung up on 4 times. They won't even let me use their automated phone crap anymore; they just hang up on me as soon as I call. I got screwed out of $99. I'm so glad they didn't have the chance to take more, although I will be watching my credit card statement extremely closely because I wouldn't put it past these people to just steal even more of my money! I will never agree to one of these timeshare pressure scams again!

Don't believe everything you are told! When they asked how we travel, we told them we travel on short notice to Charleston all the time. They told us the package they sold us would be perfect for that. Well we have had this package for over a year now and Church St NEVER has openings available on short notice. Since then we have been told several times by Owner Services that Church St. is a very popular location and is usually booked months in advance. My job does not allow me to plan months in advance which is why we always go on short notice when opportunities present themselves. This means I have been sold a package which is just about useless to me and there doesn't seem to be a way out of it. The availability of this resort was GREATLY misrepresented during the sales pitch. Now all our travel money is used to pay a monthly payments on something we cant use. Thanks to Festiva, my family can't travel as often as we used to BECAUSE we bought their vacation package.

I just called Festiva and asked how many units Festiva owned in each of their 26 resorts. They said they didn't know and could not answer that. I asked to speak with someone who could answer that. They said that NO ONE in their whole company could answer that. Anyway, to let others out there know, just by doing a quick search, Hilton Head's Resort has 33 units, New Orleans has 21, Cape Cod has 55 and Cabins at Green Mountain has 60. Can you believe how few units they have for how many people they are getting to sign up? I think someone higher up needs to look into this.

In April of 2007, we purchased a bi-annual week at Stormy Point in Branson, MO. As part of the purchase, we traded in a Red week in Miami, which we had owned for several years. At the time, we were assured, despite asking the right questions, there was no such thing with Festiva as Red vs Yellow weeks. In January of 2008, when I paid the maintenance fees and deposited my week with II, I discovered I was sold a Yellow week rather than a Red week. It took nearly 9 months of haggling, including being tricked into paying MORE money for an Adventure Club membership, rather than owning a designated week, and contacting Attorney Generals in both MO, and NC, to finally settle with Festiva in August of 2008. I now own a Red week, I originally believed I had purchased. Today I paid my 2010 maintenace fees. I then called to deposit my week with II. Would you believe they were unable to deposit my week???? Apparently some type of paper work which converts me back to Stormy Point from the Adventure Club has never been completed. Despite this being 15 months later. The person I spoke to is supposed to be looking into it and will call me with my II deposit confirmation within a few days. We'll see. I do not hold out much hope, based on past experience. I have been a member of II for over 20 years, so it is not a matter of no membership. Just another example of poor service.