Sent a note to the corporate office charging 50% of my maintenance fee to my visa card but they failed to do it. The other 50% which covered by check cleared. Then they sent me a letter telling me that I have a balance of $413.50 of which $54.50 represents a fee & interest, of which I refuse to pay because if they effected the payment with my card 3 months before I will not
incur any balances. They waited more than 60 days to let me know about their mistake and they have the audacity to levy a
late fee and interest on the balance of which I should not have if they charged it to my visa card in Dec/Jan. 2010. Also, their
representatives will give you a hard time in talking to their supervisor, it took me at least 15 minutes to talk to one without resolving the issue. Both the supervisor & the rank in file employee were rude and lied to me covering each other. I will write to the President of the company, hoping that the Supervisor gave the right name of their president.