We have owned in Banner Elk, NC, what seems like forever, then in Sept 2010, we gave in and paid an additional large sum to go to the points system. We are trying to get a week planned now for Beach area in the spring, and after several attempts, cant seem to get it locked in. They want to refer us to the Interval International, and that has not worked so far. When on vacation in 2010, our unit was HORRIBLE. They have promised to fix so much stuff in our unit, we figured we would go somewhere else for a change. I agree, they will BLEED you dry!!! I cant understand how maintenance fees go from $200 +/-, to almost $900, in 3 yrs or less, and nothing seems to get done. Its promise after promise. We couldn't even watch TV last trip, and that has gotten alot worse the last few years. I cant believe how many customers are saying all these rotten things, most of them we can relate to, about Festiva Resorts, and I do know you cant just walk away. If everyone sticks together, we will be able to get something done. It could be Egypt all over again.

I am extremely upset. I was told we would be staying in one place, then we were placed in another, supposedly the same resort just a different part. It's January, cold, and my kids were looking forward to swimming in an indoor pool, however Festiva had different plans. Just wish they would have told us.

We refused the hotel and were told we could reschedule, the fee would be waived. We were still charged a fee, supposedly for not showing up, which is why we called.

If they think we are going to purchase and we are already treated like crap. No thanks! Poor customer service. Our confirmation has the hotel name, says nothing else, this is unbelievable. I hope they don't try and call me again. Never use them, NEVER!.

Festiva does an excellent job of high-pressure sales. Unfortunately, their delivery of verbal sales promises made falls far short. Never, I repeat Never, have we been able to trade locations within Festiva. There is never an alternative site available. What we do receive are increased maintenance fees, increased special assessments to 'improve' the Festiva experience; and another sales gimic requiring additional dollars to switch from a calendar system to a point system. If someone has some legal expertise or experience that would help remedy, rectify, or completely separate us from this Festiva mafia; I would be very, very appreciative.

Promised when transferring deed to The Sandcastle Resort that no special assessments would be given as long as we purchased at that time. Well an assessment has been given. Also promised deed back however the deed was recorded incorrectly at Registry of Deeds. The new deed references two different weeks. Salesman at the time promised no special assessments. We were told that as long as we paid maintenance fee 13 months in advance we would be able to use our unit. We did this and still did not receive our unit. Do not do business with this company. Apparently this company does not have any idea what they are doing.

We own week one at the Charleston, South Carolina Resort. Since that very first year that we didn't get to use because we had just completed a vacation in August we have consistently been given the run around to use our week. We must pay our maintenance fee before we can book, but the amount or notice is not sent out until December. Now this year they assess a "special" assessment and that has to be paid before we can use our week. We are going to try go in March, not our assigned week, and we'll see how much runaround we get this time. Last time we went they tried to strong arm us into switching to 30 year kind of a contract wherein they would get to claim their property back after x number of years. When we refused they pretty much threatened us. We walked out. There have been just so many problems trying to reserve a week, our week, each and every time that it has left nothing but bitterness. If someone wants to buy a week one, deedable to their children, or so we were told when we bought, contract give me a holler.