Don't deal with them. I live in a tiny town-went to the teller desk and saw a brand new teller and had no ID. I had never gotten a cash advance before and the new teller had never done one either. Routinely get cash from bank with no ID (tiny town) but cashier was understandably nervous. Said here-I have a Regions CC -can I get cash from this? Asked if it cost anything and she said she didn't think so-long story short got a counter check without my ID anyway, the teller thought the card charge hadn't gone thru and gave me the cash for the counter check only. Bank calls FIA to *** $20 cash advance and $10 fee FIA won't do it-tells my bank it will cost them $25. Forget them-don't value customers.

I called Fia and told them to drop a service from my card and it took them several months to do so. It was then taken off but my latest bill shows the same service added again and i refuse to go through with this. This is theft and they know it. They will place bills onto your account that you dont want and we must pay for it? Time for a lawyer Dont ever get the privacy assist. They dont assist you, they assist themselves. This is a scam that we dont need nor want. They should pay for this.

I have a Schwab credit card in good standing recently assumed by FIA Card Services. FIA noticed fraudulent activity and changed my number. On that call, FIA told me they would waive a $15 fee associated with sending a new card. I told them I noticed $11.50 in fees on the August statement (a $1.50 minimum finance charge and a $10 cash advance fee) that made no sense. FIA replied they would waive those fees. I noticed those charges remained over the coming weeks and called 2 other times to ask why. I was assured they would be removed. After my next statement, I called 3 times and was either told the charges had been removed or would be removed. I told them to check the balance to see they were wrong, and I was transferred to different departments before someone inevitably hung up on me. Finally, I spoke to Matt who spent 2 hours working on the matter. The balance from the old number was transferred to the new number on 9/10 before the credits were applied, and then the credits were applied to the old, closed account some day after 9/10 (and didn't make it over to my active account). I also learned the $11.50 charge was FIA mistakenly processing a museum ticket as a gambling advance, which carries fees. Matt transferred me to a supervisor (Gloria), who was to credit me. She then hung up on me, and I could not reach her. I called back and was assisted by Patricia Black in the credit dept. After another few hours over 3 calls, I have gotten nowhere; I think she agrees I am owed credit, but she can't seem to apply it. I have now spent about 10 hours on this silliness, and it's incredibly frustrating that everyone agrees I am owed the credits, and you can easily add up my statement to see I never received them. Every time I call, I am calm and polite, yet my call gets dropped 50% of the time because the reps can't solve my problem easily, and I assume they think it's easier to hang up than help. After 10 hours of wasted time with this dishonest card servicer, I expect the credit I am due. If anyone at FIA reads this and cares about your reputation, please contact me.

After activating a new card they mailed me, their system still didn't recognize that I been using the new replacement card. So after having my 4th transaction (on 7/14/2010) declined within a month, 4th call with Authorization later, Stacy told me my new card still needed activation. But when Stacy tried to activate it, it showed up as already activated.

The best excuse they came up on my 3rd call was that my account was flagged with possible fraudulent transactions. But I confirmed all the transactions were mine. Even though it's been flagged, I never got a call from them to verify the questionable transactions, I called them every time to ask them what happened and to have blocks lifted.

On my 4th call, I flatly told Stacy I don't trust FIA can fix it this time and asked her to issue me a new card. She did not even offer to overnight the new card!

How many times does it take FIA to get things right? It is incompetent, it cannot even get its system right, and it cannot treat its customer right!

I recently checked my credit union statement and it appears that I have been charged a processing fee for automatic withdrawal from my checking account for scheduled monthly payments. When I spoke with your representative to make this arrangement, I was not told that there would be this processing fee. Not only is this discovery unfair, but also unprofessional at best. I am grateful that my monthly payment has been reduced, nor due I mind paying a processing fee if this is the case. I just find it extremely shameful that this added fee was not discussed with me.Disgusting.