FIA Card Services Bank Of America

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Category: Business & Finances

Contact Information
Massachusetts, United States

FIA Card Services Bank Of America Reviews

Morethanenough1 August 11, 2009

Fradulent Activity - they STOLE from my bank account

I noticed unauthorized activity on my bank account and immediatly open a fraud case with my bank. FIA Card Services had made up a "check" interestingly enough and submitted it as a "phone" payment. Listing themselves as my signatory on this bogus check. My bank concluded their investigation of the fradulent activity and found my claim to be valid.
If you MUST deal with them, be VERY careful. I called asking for supervisors several times to alert them to the fact that there must be some mistake - only to be told - Oh no, you remember don't you - YOU made the phone payment...I have never in my life at any time made a phone payment for anything.
Scary that they are that unethical. I have documentation to back up my claims if any lawyers out there get enough cases and want to go after them. I would be happy to provide it!

Customer December 31, 2008

Took payment out of wrong account

I had autimatic payments for my credit card with Bank Of America FIA Card Services, once I noticed that I did not have sufficient money in my bank account number I called to cancel the automatic payments. They obviously decided to continue taking these payments out of my bank account. This action caused my account to be overdrafted from $ -119 to $ -500. Their employees are incompitent, that do not pay attention to what the costumer is saying. I said many times to them to stop those payments, everytime they tried taking the money out of that bank account and there was unsufficient funds I was charged $35 from Bank Of America, and when FIA tried deposit the money back to my account I was charged another $35. I tried calling many times to speak to the person "taking care of this problem" and she was never there, never returned my call. When it comes to solving a problem they caused me, they do not return my call. However, when it comes to calling me for payments they are calling me 24/7.