FIA Card Services has taken over the Schwab First Invest Visa.
We are about to see a whole new level of complaints.
Schwab customers are a whole different critter – a different DNA.
Their spending is high, and they usually pay in full each month.

Checking out FIA I have noticed two things.
Online – Hard to find most recent activity. It was last on the list.
When looking at last statement – could only see minimum amount due.
No where is the actual bill amount to be found.
(This is going to drive Schwab customers batty)
With online bill pay - it only shows the minimum payment in the box.
You must change it manually.

Still pondering why FIA sends their bills on such plain envelopes.
It always appears as junk mail in a regular sized envelope.
All my other bills come in smaller envelopes, and at least the words credit card services on the return address portion. It takes months to realize that the only mail you get without a name in the return address is your FIA credit card bill.

Lets see how complaints change from here on out.
Now FIA has new critters in town, let’s see what they do with them.
If they start messing with the 2% cash back – and making it a scam like Discover and Chase, they can expect to lose many good customers.
We’re smart enough to know the cash back scams!
We’re not your average Americans.
We take calculators to everything – and crunch every number.
After all – we are investors.

I am frequently being interupped by phone telemarketers attempting to sell me Insurance to protect my identity. I have always asked them to stop calling and if I was interested I would not buy from a phone telemarketer. Today on SATURDAY morning I received another one of these calls. I have never been interupted on Saturday and was infuriated by this action. Please take my name off the list for telemarketers only call if my card has been comprimized.
Paula L. Hueber

Fia Card Services has fail to resolve my dispute
in a Timely manner. I had a Scammer/Fraud change.
I called to inform them and they sent me the forms.
I filled the forms out and returned. A week Later they send More forms. I again filled out the forms. A week
Later they sent me more forms. For Third time i sent
in forms and i continue to wait for them to resolve my dispute. When i call i get excuses and nonsense form these people. Please dont do business with this company and wish me good luck in my situation.

This concerns a Visa account I have had for 12 years through my credit union. In that time I have never missed a payment or been late once. Recently, my credit union sold off their card operations to FIA Card Services. FIA Card Services specializes in sending out billing statements that are cleverly disguised as "junk mail". Apparently I threw out a billing statement a couple of months ago, mistaking it for junk mail. This caused me to be late on a payment, ONCE. Realizing my mistake I called FIA immediately to explain. They immediately demanded to know my bank information so they could take a payment from me. The person on the other end sounded like an inarticulate, stupid gang thug so I told him no. I told him I'd be sending my payment the normal way in about ten days.

Since then I have been harassed and threatened by FIA at least every other day, by telephone. This morning they harassed me at work and once they reached me, they tried to talk to my wife.

I got a supervisor on the phone, another smack-talking ghetto rat who tried to strong arm me into giving up my checking account. I told her no. And I demanded they stop calling me. She said they would not stop. I said "fine, then cancel my account." The hood rat replied: "Fine, I just canceled your account, but we gonna keep calling you every day until you make your payment."

Do a simple google search and you will see this is standard practice for these thugs.

Thanks!

I had been paying perfectly thru their auto debit program for 7 months, when they made an unauthorized charge. I called in advance of an upcoming debit, and talked to a representative Kalib in their Brea, California call center and he "guaranteed it would be changed". Just kept saying no problem, "wont be an issue". Basically spewing lies just to appease me. In my experience the representatives there with some few exceptions don't care, and worse don't seem to know what there talking about. They sound like their half asleep. FIA must employ some of the bottom of the barrel front line service people within the industry. I guess it works Bank of America who owns FIA, states its a profitable division for them. However all that being said when and if you can ever reach a manager they seemed (as they should) more engaged and educated. Good luck in getting thru the front lines.