Dear Sir,

This is in reference to the subject mentioned above. It all started with the day I decided to go for a car that I wanted to gift it to my wife. After analyzing & studying the entire car market for quite a few weeks, going through their technicalities, features & driving comfort my quest was finally over when I experienced Fiat Grande Punto. Eventually I decided to go for Punto Active(Petrol). So for my convenience I approached URMIL MOTORS(Ghaziabad- 0120-4627777/88) to get that car for me, as I’m putting up in Ghaziabad city.
Now my tragic experience started when I went their to book the car on the eve of June 15th, as it was my wife’s b’day. The sales executive who was attending me is Mr. Prasoon Sharma(09582238929) who was accompanied by his Asst. Sales Manager Mr. Manish Sharma(09582238912). As per their requirement I provided them with all the documents they asked for. Finally when the deal came to the token amount mode, Mr. Manish refused to take the same from me, stating that “I’m booking the car on trust basis”. Also he assured me that I would get the delivery of my car within 10-15 days at the max starting from the day, June 15th . On the same day they evaluated my pre owned car (Wagon R) & agreed to buy the car from me. So I believed his words & left the place with a very pleasant thought.
But this thought became a nightmare for me when I approached his showroom once again on 19th June & repeatedly on 24th, 26th, 30th June also on 1st & 2nd July to confirm the delivery of my car, but there were no positive signs of it. On 1st July I met Mr. Prasoon and enquired about the actual status of the car, but his approach was so casual that he calmly replied to my question, “what happens if the delivery is delayed by few days and he further he added that what is the urgency behind getting the car at this point of time.” To my surprise I found that actually my car was not at all booked on June 15th, this activity was delayed by 4-5 days. Not only that Mr. Manish kept on telling me every time that my car is already in transit since 24th June, which actually wasn’t. The actual transit of the car started on 26th of June. So I tried to contact Mr. Manish several times, either his cell used to be busy or he used to ensure that he would call me back, that never happened. At last I lost all hopes & was left with no other option than to approach the Sales Manager of Urmil Motors Mr. Sant Chaudhry(09582238911). Now when he was explained the whole scenario, he promised me to follow up the matter & would keep me informed & updated about the status. But he too followed the same tradition & there was not even a single phone call from his end.
Today 2nd of July was a disastrous day for me when I really got frustrated & went to Mr. Sant asking for cancelling the deal & return the cheque to me which he received from icici bank, as I’ve applied for car loan from that bank being an I group employee. But he refused to cancel the deal & when I told him that I would approach the consumer’s forum he in turn replied me that nothing is going to happen by doing so. Not only that his last statement me was “YOU DON’T SHOW YOUR EGO OVER HERE, YOU CAN’T GAIN ANYTHING OUT OF IT”. These were the wonderful words said by the sales manager of Urmil Motors, Mr. Sant, , that really shocked me & shattered their image in my mind. I can’t imagine that anyone can speak to their customer like that.
Please note that it has been more than 9 days and still I have not received my car as yet.
Now I’m approaching you with the aforesaid grievance & expecting a fair justice from your end ASAP.