FIAT LINEA

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Category: Automotive

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India

FIAT LINEA Reviews

Nitin Bhalerao September 9, 2010

Complaint against Fiat and Tata Motors

I am extremely frustrated at the way with which the issue with my car is being treated. I have registered a complaint to Fiat regd. this my complaint id is :
1-10351036231 but there has been no reply to this as well

I bought a Fiat Linea diesel from Bharati Automobile Jogeshwari Mumbai but within 2 months there was oise oming out of the engine. Seeing the problem we complaint for car breakdown and the car was towed to Balaji Workshop Thane.
Here the car was looked by Engineers and they informed me that it seems the problem is with the engine and as the car is under warranty it should be replaced. Also they found that when the car was sold to us a part was not installed by the dealer the part is a protective engine guard plate. Now this is an added misery that how can people forget adding a part in the car (Bharati informed that they had indeed forgotten it)

The it was examined by Fiat Engineers on 7th Sept 2010 but this engineer went back without informing anything to Balaji. Now the people from Balaji are trying desperately to contact this engineer but there are no replies.
I called the Fiat india office in Pune and they replied that I will get a call back on 8th Sep, but I did not.

1. I am not sure where the communication problem and why is the Fiat India engineer is not replying back. Balaji engineer says that he is constantly trying to mail Fiat but there is no reply

2. I bought Fiat considering the brand and the reputation it has but i do not see it leaving up to its reputation. I don't know if your service varies as per geography.

3. When you say that a case is replied back in 2-3 days it does not mean that it should be done on 3rd day

SURJITH July 12, 2010

services

From
Surjith K.T
kottarathil house
irimpanam P.O
[email protected]
kochi 682309

To

Dear Sir,

Sub: Complaint regarding services
Ref: My Motor Car Fiat Linea bearing Reg No: KL 39 B 2288 ( still under your warranty)

I regret to inform the following very bad services rendered to me by your dealer
M/s RF Motors
Edapally,
Ernakulam

I approached the above Dealer from whom I bought your motor car bearing reg no:KL-39-B-2288 under reference . I took the car after a road accident to the above dealer on 23.6.2010 for a redoing. The dealer took all the documents from me for taking up with insurance company for a claim.

Very frequently, I used to check with the above dealer to know the progress of the work
made on my car. But they used to give some lame excuse and request for another day. But later when I lost patience I asked the dealer to return my vehicle. They later made me to believe that the delay in repairing is due to non availability of spare parts and they also promised to take up the matter with you as a manufacturer.

Later when I approached them the other day ( 08.07.10) they ignored me as if to say that I should approach the manufacturer (that is you) and get this spares and hand it over to them ( RF motors) to get my vehicle fully done up. It is seen that this dealer did not show any concern and interest that was shown at the time purchase.

I would be compelled to take up the matter through court for a redressal of my complaint if you also (like your dealer M/s RF Motors) deal irresponsibility and treat your customers as buffalos with out horns. I require your intervention and reply to this complaint immediately but certainly before the close of 20.07.10 which is more than sufficient a time to probe in to the whole episode.

Thanking you,

Yours truly,

Surjith K.T