TO,
ASST GENERAL MANAGER
FIAT INDIA PVT LTD

FROM
SHIBU MATHEW
K.P-11/521/1, MANGALATH
SREE NAGAR, N.C.C ROAD
PEROORKADA, TVM-695005
KERALA
Ph-09249456780


Sir
I am very proud to have a Fiat palio stile SLE which was purchased from kulathungal motors (TVM) on 30-06-09.The extended warranty of the vehicle will be expired on 29-06-2010.The vehicle has been handed over to the kulathungal motors on 11.11.09 for servicing including the replacement of instruments cluster(instrument panel ) but to my surprise, the vehicle has been returned to me without replacement of the instrument cluster.On enquiry, I have been advised come with the vehicle for replacement after one week.After one week I have produced the vehicle.But the same has not been replaced for want of stock.After that they are not contacted me.Since then five or six times I have contacted them but no positive reply has been received from them.this is too bad experience to me.Please see that I am using another two four wheelers( Swift DZire & Ritz) also.I am not experiencing any difficulty in services of that vehicles.
Now one month has been elapsed after registering the complaint. I request you to please ensure that the replacement of the instrument cluster is done urgent otherwise I may be forced to take proceed further.


17-12-2009 With regards yours sincerely
Trivandrum Shibu Mathew