Account number is D146958N1 ... I moved out of this apartment I believe April
2006 my apt was in great condition when I moved out one of
the rooms was never even slept in within the year that we lived there. I
recently pulled my credit report and saw this company on there so I
disputed the issue FIC verified that this was in fact my account. I had a
$1200.00 Deposit that was never returned to me and upon moving out
I told the manager that I was moving to Louisiana, she informed me that she
would send me my deposit there. I contacted these people twice
before calling them yesterday and that was a month and a half after I moved out
regarding my deposit I was told it was' not ready yet and to
give a call back in two weeks. I called two weeks later and the manager told me
they didn owe me anything and hung up the phone in my face.
My husband at the time told me to just let them keep the $1200.00 deposit
because we would have to come back to Kern county to press the
issue and because we were out of state it just made more since to let it go. I
now have them on my credit as owing $1, 726 and I am just
finding out about this. I pulled up multiple articles on Google of people
stating valley springs kept their deposit and they have just been getting
away with this fraudulent act for years.
THE WORST OF IT ALL IS THAT THEY SAY THEY HAVE A JUDGMENT AGAINST ME BUT I WAS NEVER SERVED OR CONTACTED IN ANY WAY...PERJURY

"Fidelity" my foot!

My own initial problem was more with Experian than FIC, since it was their clerical screw-up that started the problem-- they apparently confused my name/address with another person in the same city who has a similar name & address; causing an "account" with FIC to suddenly appear on my credit report… and they then compounded this by filing a "fraud dispute" rather than a "mixed identity dispute" (their terms) when I wrote them to complain.

The problem I've got with FIC is their total lack of cooperation in straightening out the issue! Not only did they not provide any clarifying information to Experian other than "confirming" my name and address (which they now had on file thanks to my initial call to them), but the attitude of EVERY person from their company that I've dealt with has been exceedingly rude, dismissive, uncooperative, lazy, and frankly, flat-out arrogant.

Their "solution" to any query is simply that the caller must send in an extensive dispute, in writing, to them requiring a lot of VERY personal information, including SS#, etc. Even if you don't have (or want) an account with them, they insist on getting as much about you as possible, and won't even talk to you otherwise. Any attempt to escalate to a supervisor, request further information, explain the situation, etc., is met with a complete stone wall… and indeed they won't even let you complete a sentence, opting instead to "take control" of the call by rudely cutting you off and repeating the same crap, over and over.

Only one of the three people I dealt with (different calls and departments) would even give me their name, let alone any real assistance. Their whole purpose, it seems, is merely to intimidate callers, dismiss and divert any complaints or problems, and convince a caller that it is completely up to them to "prove" the validity of their case, rather than acknowledging any responsibility whatsoever for FIC to be accurate, fair, or even polite.

This is completely consistent with the descriptions given by other complainers on several complaint sites, and no amount of copy/pasted "false allegations made" statements and fake "updates" by FIC drones will change this.

All I can say is thank God I don't have to do any real business with these creeps! If you have ANY choice in the matter at all-- DON'T DEAL WITH THEM. There have got to be better, more legitimate alternatives out there, somewhere….

I ordered this and sent it back but I'm still being charged and with interest.