DO NOT PURCHASE TITLE INSURANCE FROM THEM...I notified this title insurance about an error of omission they made on our title insurance and lthough we paid them for a title insurance during closing, they have refused to correct their own mistake and their manager lYNZY DUSET has refused to return my phone calls. We purchased two property (a house and a plot in the back of the house). The contract clearly states this and so does our appraisal and survey, however, three years ago, we realized that the plot is still under the seller's name. We have been trying to get fidelity/ Ticor to correct this mistake. They informed us that our insurance only covered one property. However the insurance was for the total price for the both property and not just for one. but the agent recorded the wrong description. We explained to them that parcels 1 and 2 were purchased as one property as stated on our contract. We have been paying taxes on the plot and fidelity has confirmed that the seller is not claiming any title to the plot but they would like us to purchase another title insurance from them for the same property before they can make changes.

BAD CUSTOMER SERVICE.