I walk into a Fido store regarding a problem that i have been experiencing for about an year. There was a young lady working at one of the Fido stores located in Newmarket, Ontario. I was in the line to be served next once she was done with the current customer. I was waiting to be called on next till she calls on the person behind me. I was shock and stunned and got confused on why she would do that. Unless she was blind. I thought it was first come, first served. I was waiting in line for about an hour. She seemed so unprofessional. When she was serving me, her concentration was somewhere else. I was suppose to show her the problem that I was encountering in person through my phone but she kept looking away. How could I show her what my problem was if she wasn't paying attention??? It's very frustrating to have people like her working. She needs to be trained properly again and to be able to provide better customer service.