It looks like Fido/Rogers has a big problem with their billing software. Every time I changing my monthly plan I'm getting bill with errors. It costs me plenty of time and nervous to solve them and and not always they want to listen you and sometimes calling black as white. So be careful when you changing your Fido plan

In March I went on a short holiday to Mexico, Puerto Vallarta. I took my iPhone with me and before leaving purchased an option that would provide cheaper calls. As a precautionary measure, I turned data roaming off before leaving Canada. In addition to having data roaming turned off, the phone was turned off. On two occasions I tried to get onto the hotels free wi fi. A total waste of time, the iPhone wouldn't pick up anything! I turned data off and the phone off and left the phone in my rooms safe deposit box, turned off. Recently Fido have contacted me to inform me that I owe $560.00 for data roaming. The first time I was called I explained that the phone was turned off for almost the total duration of my vacation. The CSR said don't worry Sir we get these complaints all the time, the iPhone tends to pick up data easily. She added that it would be investigated. I have since received more calls and texts from Fido requesting their $560.00 for data downloads while I was away. In simple terms, the iPhone didn't work while in Mexico, so it was left turned off, both data and the phone. During the week I was away, it couldn't have been on for more than 5 minutes and of course it didn't work! I have told Fido that if they persist with this attempt to extort me that I will no longer continue to use their service. Of course I'll be stung for prematurely ending the contract and I don't want a mark against my credit worthiness. However, I will still do it on principle.

Other than approach the Better Business Bureau, which reading other complaints, isn't that effective with Fido, it's difficult to see how to get any sort of justice. The whole data roaming thing is a license to print money, and a lot of it. If you have an iPhone, there aren't too many services you can use in Canada. All useful suggestions welcome.

My Family was using Fido mobile service and I was shocked when I saw the bill of my daughter, I was the one who is paying her bills and I noticed that she was being overcharges which is ridiculous because I know she seldom use her phone and when I asked her about it she told me that she used the internet to communicate with her friends and rarely her phone. When I called their customer service and complained about it they can't offer any resolution. Class action suit should be taken against them, I worked hard to earn my money and they just rip me off.

Hi sir,
My name is Jarin Tasnim I am the daughter of Khandaker Moinuddin whose cell phone number is (514)578-2273 .I have played a game on internet and I didnt know that they will sent us messages and I didnt understood about your charges .So when I had played the game they ask me to give cell phone number so without my father's concern I gave his cell phone number .They sent quizes in his cell phone and charges too much money which i didnt understand soo the bill came and it was 140.95$ that time my father called Fido customer service they told to discuss with your company, ans my father is angry with me and told me "u have to solve this problem " nor"i will beat u"soo please can u give me the credits of that money andstop sending messages on my father's cell phone, help me in this situation .So please please please help me .
I am thanking u
Jarin Tasnim
Age:11
Grade:6th
Sckool:Barclay

In the last couple of years I have travelled 3 times to the US. My cell phone did not work in the key cities where I was, said no service. When I came back, I called Fido and to find out what was wrong with my phone. They checked and said nothing was wrong. Second time, before I travelled, I checked with them again and said it was fine. Same thing, did not work again. Last X'mas I travelled again and checked before I left. Was assured it was fine. I sent an e-mail for what happened and did not get any response. Talked to someone on the phone, and they can't figure out what the problem. Wanted to escalate the problem to the upper management and you can't seem to get their contact addresses. The names are in their website but no contact info. Wanted to switch provider but i'm still on contract.