Last night (October 2, 2009), I went to the Metrotown shopping mall in Burnaby to purchase a pre-paid Fido card. The mall is schedule to close at 9:00 pm, so I arrive inside the store at 8:50 pm.

Upon arrival, I hear the customer representative, named Sarah, screaming at one of the customer and asking him and his family to leave the store because the store is closing soon. The family is from a visible minority ethnic group. Since they could not fully understand Sarah’s request, they were forced to leave the store.

Next, Sarah approached and requested me to leave, despite the fact that I’ve been in the line for 5 minutes. I was stunned by her request for two reasons. Firstly, it is 5 minutes to 9:00 pm. Secondly, why would she let me wait in the line for 5 minutes only to kick me out later?

Oh ya, for those who are interested, I walked outside to other stores in metrotown that closes at 9:00 pm and got my pre-paid card. That shows the professionalism in Fido.

Customer service/oxymoron Fido has terrible service and to make it worse now they changed the 611 menu and there is no way to directly access customer service you have to listen to a bunch of garbage after all that the only way I found was to select report stolen phone and then hold for 1/2 hour and then the only advice is buy a new phone

i got a bill saying that my wife had called me for 144 minutes when the calling limit is only 50 min. they charged as extra. and thy said that the time was at sat at 12:00 in the night.i have been with fido for 5 years now and this is not the first time that this happend to me. once a parcel came and it had 3 iphones in it. i called the company and said that i did not order this but they kept saying i did, finally the said "oh sorry we made a mistake". i was really angry.

I've been with Fido for over five years now and I have to say that I have never in my entire life come across such poor customer service. They are great as long as you do not make any changes to your plan, use the same phone number and use the same phone. My problems began a year ago when I ordered my iPhone from them.

I dealt with one completely incompetent customer service rep after another. First they forgot to order my iPhone for me, then they messed up my voice plan, my data plan and my value pack, they extended my agreement with them to four and a half years vs. the three I signed up for, etc., etc., etc.

I would strongly advise anyone considering Fido to go with another company. Telus has great customer service, I know Rogers is also not that bad.

Fido representatives, with rare exceptions, are rude, unwilling to help and are lacking knowledge about Fido products and services. If you are an unlucky customer who has a contract with them, always ask to talk to the supervisor.

I am certain Fido will loose a large portion of its customer base once other companies adopt GSM.

Never-ever have I dealt with a company that cares less about their customers than Fido does.

I have unfortunately signed up to Fido cell phone company, and am locked in for a 3year term, which is customary. I was contacted by phone by a CS representative who was offering a great deal if I got more that one phone, which I did. This representative kept calling me back at least 2 or 3 times a month wanting me to buy more phones. Each time I told her I was not interested as there are only two of us in the family, other than my dogs. She suggested I get one for the dogs. I laughed, as I obviously thought she was kidding, until she asked me to confirm my mailing address so she can get the dog's phone sent out!! Also every month, I have to go over my bill with a fine tooth comb. They have overcharged me in one way or another, every single month. Some overcharges were as high as $80/month. This is ridiculous! Each time I have to call in and they adjust the bill to what it should be. Next month same thing. What about the people that don't check their bill, or don't have the eyesight to go through the tiny printed charges. They are a scam and I can't wait for my contract to be over, so that I can switch to another carrier. Maybe at that time I'll give my cell phone to the dog, so he can chew on it. lol