Fido
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (49) |
|---|
|
Category: Services
Contact Information
British Columbia, Canada
|
Fido Reviews
|
Judy
June 16, 2009
Outrageous Service Charges
I have had problems with Fido from the start, but this is the last straw. After changing from a monthly billing arrangements to pay as you go, I just got a bill (six weeks) later which shows a charge of $35 for changing services. Now, if any of the three operators I spoke to at the time when I changed the service had actually advised me at the time that there would be this charge, then my decision to change from monthly to pay as you go might be different. BUT no one told me, so what a surprise it was to get this bill. I just spent half an hour on the phone with Fido and they said that if I switched back to monthly billing then they would waive the $35 fee, but otherwise I am out of luck and must pay the bill. Now, is it just me, or does it seem that unless they tell you about these charges at the time of the transaction then it would actually be fraudulent to charge this? Realizing that it was pointless to keep arguing with the operator for another half hour I agreed to pay the darn thing, minus 25% to look after the 'misunderstanding'.
So here I am, adding my complaint to the rest of them. Like someone else said, I wouldn't wish Fido on my enemies. First thing tomorrow I'm going to look into switching service providers. Fido has consistently offered spotty service and I can't wait to find a new phone company.
Judy
|
|
|
admin
May 10, 2009
CRAZY Bill
FINALLY
SOMEONE WHO IS ABLE TO STAND UP AGAINST THESE TELECOMMUNICATION GIANTS AND SAVE OUR HARD EARNNED MONEY.
IF YOU HAVE BEEN CHARGES MORE THEN YOU CAN AFFORD AND FIDO DOSN'T WANT TO GIVE YOU A BREAK ONLY PAYMENT ARRANGEMENTS
contact
[email protected]
they will help you negociate with fido even do it for you and get you to save huge on your bill.
you will not mess up your credit because of your cell phone bill that is way too expenssive.
Check them out they work wonders.
please after using this service post it on blogs.
it's time these companies who profit of the little guy stop.
bassically charging us for nothing.
why not have a company charge us for air.
Tim C. |
|
|
buzz_sapien
May 7, 2009
roaming charges for data on iPhone - $30,000.00/Gb
Complaint against Fido (Rogers communications)
My invoice numbers xxxxxx8529, xxxxxx8539, xxxxxx8549 - services for my iPhone:
When I received invoice number 8529 I was stunned to see I was charged $0.03/Kb for roaming data usage while traveling in the US - upwards of $400 in fees. I called to complain, and after haggling for a half hour the agent agreed to absolve me of half the debt - I was credited more than $200. I was willing to accept half the responsibility since I hadn't really paid attention to their roaming charges.
HERE'S THE IMPORTANT PART: I then said to the agent: I travel in the US quite a bit for business and my company emails are received on my phone, so I will need a plan that prevents these kind of roaming charges. He told me I could add a $10 package to my plan that would cover my roaming fees for data usage in the states.
I hit the road - traveling sales manager, I was out of town and fell behind on my mail - I get home and open bills 8539 & 8549 at the same time. $383.61 in data roaming fees on one and $546.68 in roaming data fees on the other. I call immediately, where I'm informed that in fact the $10 monthly plan was to access a beneficial rate for my roaming data - $1.00/Mb instead of $0.03/Kb. This was not what I had been told, and certainly if I had been told that I would never have agreed! After haggling and elevating with customer service for over an hour I received a credit of $738.00.
• Here are the main points for my complaint:
• They advertise Data plans in Canada at $30.00 per 1 Gb
• They charge roaming data at $0.03 per Kb (this is $30, 000.00 per 1 Gb!!)
• I need to repeat that again - $30, 000 per Gb
• They charge $10.00 per month to access the preferential rate of only $1000.00 per 1 Gb
1) How is it possible that the CRTC and the CCTS allow suppliers to charge 1000 or 100 times the price for roaming data? Bulk bandwidth is sold between telecommunications companies, in this case AT&T selling to Rogers(Fido), are nowhere near these prices - I promise you Rogers would not accept paying 100 or 1000 times the wholesale rate... This is criminal gouging. I'm not an idiot - I expect to pay a premium for roaming - but 1000 times the rate?
2) How are they allowed to mislead people on their documentation (website, pamphlets and invoices) by expressing their rates in different measures - how can you advertise Data by the Gb in Canada, but fine print the prices by the Kb and Mb on roaming.
3) How is it that they are allowed to sell powerful devices like the Apple iPhone that use considerable amounts of data by nature, without WARNING consumers of the potential costs - My iPhone should have come with a giant red piece of paper that said WARNING - if you cross the boarder and check your Facebook you will pay $30, 000.00/Kb of data...!
4) FURTHERMORE - why are they allowed to discriminate their charges based on the wireless device you use? Rogers only charges $0.006 per Kb of roaming data if you own a Blackberry! (still an exorbatent $6, 000.00 per Gb) Data transmission doesn't cost more based on the receiver - its a radio signal - signal sent, signal received...end of story.
5) This is the most important one - if a 12$/hour supervisor at a call center has the power to strike $738.00 off my invoice, how valid were the charges in the first place? Isn't this practically an acknowledgment of their practice?
Thus, on behalf of travelling business men accross Canada I ask the CCTS and the CRTC to regulate:
1) the rates allowed for roaming data (again, I reiterate - $30.00/Gb in Canada, $30, 000.00 per Gb if I roam in the US...) Isn't there a NAFTA clause we can apply to transmissions?
2) force the Cell companies to standardize their roaming data pricing regardless of what equipment is being used to receive the data
3) reimburse any customer who has been charged $30, 000.00 per Gb to the new rate decided on, retroactive to the release date of the iPhone
Sincerely,
outraged Canadian consumer of wireless gadgets
|
|
|
Franky
April 24, 2009
Fraud
Fido Solutions is the company i had a contract for 2 years and they are such a big cheat. They have charged me several times for thing si haven't done.
Recently, I just bought a headset and mobile cover for my fido dollars, they said it would be $50 and i had 47 fido dollars and i agreed to pay the extra $3, but in the bill they asked me for $130.
THIS IS BIG CHEATING.
IS THERE A WAY TO FILE A CASE AGAINST THEM.
|
|
|
ziakhattak
April 24, 2009
Acess amount of Bill $ 595.96
I have a cell phone # 905 956 0339.Before september 2008, when I was going to pakistan, I requested Fido to hold my phone for 4 months, They agreed to it with a request to pay 73 CD $.
When I came back from Pakistan on 15th of March and contacted Fido, Asked me to deposit $234.37.
I agreed and paid an amount of $ 213.37. Now this time I recieved an amount of 595.96.
I was surprised to see that incoming and out going call both are not free.
This month, April 2009 is a huge bill which is out of controll of my payment.
It is therefore requested that I may be given such package which is free saturday, sunday 200 minutes free and which does not exceed $ 50.
Consequently I had to block my phone and I suffer a lot. Kindly give me a favour to correct my bill
I accept the bill under package when I first purchase this package first.
unlimited evening, weekends unlimited incoming in January 2008 This was package, which was acceptible to me. Please
open open my phone of outgoing and incoming with unlimited evening weekend as when I first entered into agreement and got a package .
|
|
|
fidosucks
March 4, 2009
Wrongful Collections
So this is the letter I wrote to Fido, regarding my past service... long story short... (youll read more in the letter) after 1 year, i switched to rogers from fido (same company) cause i wanted a phone fido didn`t have, they informed me no ECF and i called htem several times to make sure there was none. SO... in the end, i get a collection call from NCO saying i owe fido 235$... READ ON)
-------------------------------
I am writing to file a HUGE complaint against YOUR company. I was a Fido Customer for about 4 years. I was interested in purchasing a Blackberry in November 2008, and realized that Fido does not carry them anymore. So I called a customer service Rep on the Fido number through my phone, and asked How much it would be to Cancel My Contract. I was told 200$, BUT if I switched over to Rogers after my 1 year mark with my new contract (which was November 29th 2008) It would be NO CHARGE to switch to Rogers because rogers owns Fido. I said great. I waited until November 29th 2008, went into a Rogers Dealer, and explained to her what I was doing. She was extatic and said it would be no problem. She was extremely helpful. I called fido to double check everything would go okay, they informed me yes, and No Cancellation fee of $200 was being charged to my account because I was switching to Rogers. We Activated my rogers phone, and before everything could be complete, the representative Had to phone Fido to switch over my phone number. While on the Phone... She was then informed that They could not cancel it until November 30th 2009, and was informed that was the date of my 1 year mark. The Rogers representative was extremely angry at the CSR through Fido and was arguing on the phone with him that November 29th 2008 WAS the 1 year mark, and his information is wrong... And told him that i WILL NOT be charged a CSF. She asked to speak to his supervisor, she was put on hold by the Fido CSR. 45 minutes later, the Fido CSR comes on the phone and informes the Rogers representative that his Supervisor is not Available. He says he will cancel the Fido Contract tomorrow, when the number is switched to Rogers, and I will not be charged a Cancelation fee. The rogers Representative makes sure he types in this whole conversation to my Customer File with FIDO and hangs up. We then proceed with my Rogers account, Pay, and off I go. The Next day on November 30th 2008, I go into a Fido Store in Langley, BC (not a booth, but a STORE) to double check my account has been cancelled with no charges. I was ensured by the CSR for fido IN PERSON, that my account is cancelled and all was ok.
YAY, SO... Next month in December... I get an e-mail from Fido (I did Email and online billing ONLY) saying my monthly invoice was available to see... confused... i call FIDO AGAIN, and ask why this has happened. I get informed that it must be a mistake, and it will not happen again, and that I do not owe them Anything. OK. Next month in January it happens again. AGAIN I PHONE FIDO, and say the exact same thing, and am told the exact same thing. I asked them why I even have a file with them anymore, seeing as Im with Rogers, Not Fido, but whatever.
NOW, ON MONDAY MARCH 2nd 2009, I GET A CALL FROM RCO COLLECTIONS SAYING I OWE $235 TO FIDO. I say... NO that is a complete mistake. The collections Lady, `JANET` informes me what i need to do is phone fido and see what happened. So then, I PHONE FIDO AGAIN and say why am I in collections... I havent had a phone with you SINCE november and it was canceled and switched for NO CHARGE to ROGERS. The lady named MARLYNE (who actually spoke ENGLISH FOR ONCE) said there was a cancellation charge for me canceling on november. I said no, that is a mistake... explained what I was told, and she said, ok, im going to put you on hold for a moment, and i said ok. At this point I am SO FRUSTERATED WITH MY PAST SERVICE I AM NEVER GOING TO REFER ANYBODY TO FIDO, AND AM TELLING THEM TO SIGN WITH TELUS OR BELL. Marlyne come back onto the phone, and says there has been an `ERROR` on my account. APPARENTLY i was supposed to call Fido, 30 days after I Cancelled my Contract to say I have Signed on with Rogers and NO charges should be made. Hmmm... I seem to recall calling fido to complain in DECEMBER AND JANUARY about receiving invoices and telling them I HAVE SIGNED ONTO ROGERS. Marlyne explained to me this was an error and that the collection is getting REVERSED, and to phone Fido back on Friday March 6th at the very latest to make sure everything was reversed. I was assured that there are going to be NO CHARGES and will probably recieve a rebate because I payed a LAST BILL i was not even supposed to pay, and NONE of this will affect my credit... Because it BETTER FUCKING NOT! I said okay, and thanked Marlyne for her patience(and for once) the GOOD customer service. I then phone the RCO collection agency and informed them what was going on, and they said okay to phone them on friday and when Fido does the reversal everything will be okay.
So friday awaits, and everything SHOULD be running smoothly... If not... I AM GOING TO THE MEDIA WITH FIDO AND HOW CRAPPY THE COMPANY IS. IT IS A SCAM AND YOU DO NOT APPRECIATE YOUR CUSTOMERS OR THEIR SERVICE. I HAVE FANTASTIC CREDIT, AND HAVE WORKED HARD TO MAINTAIN IT THAT WAY, AND WILL BE IN THE PROCESS OF PURCHASING A HOME LATE THIS YEAR. THERE BETTER NOT BE AN AFFECT ON MY CREDIT BECCAUSE OF STUPID PEOPLE MAKING BIG MISTAKES AND ERRORS SO FIDO CAN SCAM PEOPLE OUT OF MONEY AND RUIN THEIR CREDIT. IT IS NOT MY FAULT YOU CANT PROPERLY TRAIN YOUR CSR`S, OR ONLY WANT TO PAY 2$ AN HOUR FOR PEOPLE IN 3RD WORLD COUNTRIES TO ANSWER CUSTOMERS SERVICE CALLS. IF THIS IS KEPT UP THE WAY FIDO IS BEING RUN, YOU WILL GO BANKRUPT
----------------------------------------
So lets hope this shit dones`t do ANYTHING to my credit, or I am storming in to their office and Vancouver, and giving SHIT! and not leaving... until everything is fixed... because we all know if can be done with the click of a mouse... too bad they have dumbshit customer service reps working for them they dont know how to work a computer.
|
|
|
kodomoppoi
February 11, 2009
Nonsence internet changes
Stupid fido... I have never used any internet from the cell phone before nor i know how to use it. And then one day! boom! almost $1000 bucks charged on my mobile internet service. I phoned them and asked what happened and the CSR kept on insisting Fido doesnt make mistakes so it must be me trying to avoid paying the service after using it and that I should learn to be more responsible for my cell phone from now on. I cant believe this is what a CSR should say?!??!?!?! Anyone will similar experience?
|
|
|
fidohater
February 3, 2009
Liars
I have a rogers phone which I had hoped to put on a Fido plan. I called Fido and asked if this was possible, the operator readily agreed and stated that in order to do this I would need a Fido SIM card at a cost of $40, he then provided a number of false prepaid plans. I ordered the card and did what I was told to activate the phone. The operator put a dollar on the account to keep it in operation, but when I put the card in the phone there was a subsidy password required. After inquiring of this from Fido they say that the card is useless in that phone and there is no way that it would ever have worked. They will not provide a refund for the card or provide any apology. Big Waste of Time and Money!
|
|
|
Kev
December 29, 2008
Boycott Fido!
http://nofido.wordpress.com/
Consumers Beware: Boycott Fido!~ Please welcome to comment, vent your anger on that page on your poor and nasty treatment by Fido, Spread the word around throughout Canada and the world
in the internet so that it will go bankrupt, its reputation tarnished and learns its lessons of cheating poor customers and their loyalty. Sometimes it take a bit of courage
to push those companies to change their nasty habits and thinking as well as their systems and marketing philosophies... Good Luck!!
|
|
|
Kev
December 28, 2008
Bad and Very Rude Customer Service Disrespectful
I once went to pay my invoice at the Fido store, I waited in line for so long, when it was my turn the clerk
is really rude, instead of saying something like "sorry for the long wait"
he just said to me "Next" "Because there are long lineups
you should go pay the bill at the bank"
As a loyal customer to Fido, I always pay my bills on time (except when they send the invoice later after due date
on purpose and the local bank made a mistake by sending my payment to the previous account profile.. I still get hit by Fido for late payment charges...which is $2.15)
then I proceed to ask if he could cancel the Value Pack for me, he said that I should call Fido, his excuse is normally they would
do it for customers but because of long lineups.. he cannot do it what?? if I say that to customers in my job, I'd surely get reprimanded or fired..
wait a minute he treated me as if I am not a Fido customer anymore.. worse than a dog...
Seems like he is a poorly trained young worker,
Is this how the Fido staff treat its loyal customers, I can't believe it after many years with Fido...
I am really upset. as I have waited in line for long time
I have always been a loyal customer to Fido and I don't deserve to be treated like this (What happened to the promise to follow through with customers with a promise and make them happy.."customers is always right") I should have asked for his name tag and speak to his supervisor...
I would request them cancel the hated 2 year contract immediately, and unlock the phone or buy a new unlocked one.
anyone who still have Fido contract, I strongly suggest you to either cancel (not really recommended because of possible ECF fees..you have to waste your time dealing with their poorly trained staff to argue about it)
or sell them at http://www.cellclients.com/
http://www.cellplandepot.com/ as they will grab every dollar, nickel and dime you with every opportunity they can get with their wicked schemes like telemarketing.
Do NOT go with Fido/Rogers, do NOT.
|
|
RECENTLY UPDATED REVIEWS
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
