http://nofido.wordpress.com/

Consumers Beware: Boycott Fido!~ Please welcome to comment, vent your anger on that page on your poor and nasty treatment by Fido, Spread the word around throughout Canada and the world
in the internet so that it will go bankrupt, its reputation tarnished and learns its lessons of cheating poor customers and their loyalty. Sometimes it take a bit of courage
to push those companies to change their nasty habits and thinking as well as their marketing philosophies... Good Luck!!

http://boycottfido.blogspot.com/

I experienced the same poor treatment Fido dishes out at their customers. If you too have decided to boycott Fido then please go on that page and comment on your negative treatment. Let's make sure that they KNOW they can't treat people like this without reprecussions.

I am very upset at Fido.
I've just been through a series of endless telephone calls and I am totally disgusted.
I feel I have been made a fool and trapped into charges I specifically tried to avoid.

Like many other Canadians, I was lusting after the iphone but found it too expensive and the internet package over priced.

A Fido agent called me asking about my customer's satifaction and I told him about how I felt about the new iphone packages.

He offered me a great deal on the phone by using my Fido dollars, getting me to agree to a 3 year contract, and signing up to a monthly plan.
Ok, great so far I said but what are monthly fees going to be? I was not interested in being caught paying higher charges and absolutely did not want the internet roaming package from Fido. I just wanted to be able to connect to a WIFI network. The Fido representative said this would be no problem. Just don't subscribe to the internet package and you won't be charged. Sounded like a great deal so I said yes and agreed to the 3 year contract.

But since having received my iphone, I have been battling and battling with the billing department at Fido.

1st, I could not understand why I was charged approximately 80$ more than promised for the purchase of the phone. After calling and complaining I was than given a credit of 17$ plus an additional 56$.

The second bill came through but the 56$ was not yet credited and there was an astronomical roaming internet charge on top of it...
I was then again promised the 56$ credit for the following month but the internet charges were not removed! ... Apparently I was supposed to know that my phone was connecting automatically to Fido's internet service and not to my home WIFI when at home. I was also supposed to know that I had to call Fido and make sure my phone was disconnected from their internet network, although I specifically requested NOT to have that connection.
Apparently, Once the phone was delivered and I had phone in hand. I was supposed to contact Fido and tell them again to block my internet service. I was never informed of this when I first ordered the phone and there wasn't any notice when I receive th phone either.

In my last conversation, one of the customer service agent actually informed me that Apple asks Fido not to inform its clients from the blocking possibility and conditions of the internet service. Why? This apparently disadventage Apple.

So what about disadventaging your customers Fido???? We are the ones who end up paying and stupidly have registered for 3 dawn years of dishonest services!!!
Fido does not want to credit me the internet connection done without my knowledge, dispite te fact I refused them from the moment I registered and ordered my iphone.
I am outraged by the whole sour deal here and feel taken for an idiot.
I can only tell you DO NOT REGISTER WITH FIDO IT IS A SCAM!!!

This is a copy of the letter which I sent Fido in regards to treatment of a new subscriber!

Good Day

I am writing to inform you that your customer service is PATHETIC to say the least.

On August 22, 2008 I took the plunge to be a first time Fido customer, and signed up for a 3year contract with the iphone. On August 26, I discovered that my phone and all its services have been shut off.

I phoned 611 to discover that the fraud department has chosen me for one of their random checks. I had to send copies of my drivers’ license, passport and rental agreement to regain full Fido services. I phoned the Fraud department to question, but they were closed for the day.

The Next day, I finally got through, and the gentleman who I spoke with was rude when I expressed my outrage. I asked "wouldn't this taken place when I signed up at the Fido kiosk?” he replied with "no this s the fraud department, its totally separate". When I questioned his customer service skills, he informed me he that "this" wasn't customer service, it was the fraud department.

Following the conversation, I walked to the Fido retailer where I purchased my phone and she advised this wasn't uncommon. She assisted me by photocopying my documents and faxing them to the fraud department. She advised me to phone within two hours, if my phone wasn't on, to make sure the documents were received.

Three and a half hours later, my phone still isn't on. So I once again phone the fraud department to check the status. They put me on hold, and told me my drivers’ license copy was too dark and my rental agreement was too light and I needed to resend those, but she would restore local service.

Now I finish day 2 without my Fido services. Is this how you welcome new subscribers?? I have never been treated like this before! PATHETIC!! Maybe I should not verify my address; you will refuse service making my 3year contract null and void. Thank you for welcoming me to Fido!

Constant overbilling by Fido Solutions...when I call to get the billing 'oversights' rectified, am assured the corrections will take place on the next bill...needless to say, they aren't, and it is always a person whose last name you are not allowed to know, who deals with your account. Even tho the conversations are recorded, each new rep claims ignorance of past transgressions and mistakes and each bill contains new false charges...everything from making calls to and from USA which I haven't been to in 35 years, to charging for Fido to Fido calls (which are free under my phone plan), to billing reactivation fees for service that was never cancelled or suspended. This has gone on for nearly every month in the last year...sound ridiculous? My phone bills are the proof...
Anyone thinking of switching to Fido? Think again.