On Dec. 14, 2009 i entered a 3yr contract with fido so i can help a friend who just arrived in canada (she's not yet qualified, she wanted a prepaid but the sales person keeps telling it is more expensive than to getting a plan...in short we got one), in the store i asked if the plan i got is unlimited incoming, free during the day, the store sales person says YES, also the manager said so. By Dec 15, i got an invoice amounting to $55...So i'm paying a month in advance? Yeah...Okey i didn't wince much because it seems a fair charge. But came next bill, $790.12!!! I was stunned. What are those charges? We got canada wide long distance add ons as well, so what could be the problem. When I called FIDO service centre, they told me the biggest shock of my life. They said i don't have unlimited incoming calls so all the incoming calls are billed. Some calls my friend recognized them ( but many were not, wrongfully charged. Why? Because she's at work during those time, very busy so how can she even receive a call that lasts 1 to 2 hrs???? My friend wanted to fight for it because she didn't do/ receive those calls. Nights and countless nights, I can't sleep. What should i do? I didn't lack in asking those VERY ACCOMODATING SALES PERSONS in the store, but how can i prove they told me it is a plan with unlimited incoming???Is there any video tape in the store to prove our conversation? The Fido solutions "washed their hands" about the case. The store won't claim the statement. It was a very painful and costly experience, I need to pay so that my credit will not be ruined. I CAME HERE IN CANADA, WORKING THE HARDEST WAY AS A NANNY (for a very little wage to put food in the table of my family back in the 3rd world country), I WASN'T EXPECTING THAT THE RICH COMPANY WILL STEP ON ME JUST TO GET MORE MONEY. I ALWAYS HEAR POOR PEOPLE BEING MOCKED BEC. THEY WILL BEG MONEY TO EAT, BUT NOW I THINK I WILL ADMIRE THEM MORE THAN THIS GIANT COMPANY FIDO SOLUTIONS, atleast the poor asks for the money while the latter cheats the poor to be richer. STARTING TODAY IF I SEE A RICH PERSON, I WILL WONDER IF THAT PERSON'S MONEY IS "PARTLY MINE"?

Here is an email I have sent them on their fido website several times which explains exactly what they have done and why we should all boycot this horrible company:

I would firstly like to say that once my contract is over I am never in my life signing up with Fido OR Rogers. I am going to tell my friends, my family everyone I know to switch providers as soon as possible. This company does not care for its customers, all you care about is ripping us off as much as possible.

I was going to call in, however I have bad experiences with your customer service. I called in, maybe 2 weeks ago, to inquire about my bill. I informed you guys that I was paying 60-70 dollars a month; where as my sister pays 30 dollars taxes included and receives unlimited incoming, unlimited text messages, voicemail, call display, call waiting, free evenings after 5 and 400 weekday minutes. She pays less than I do and receives a lot more. After speaking to several agents over the phone regarding this issue and explaining to them how I have been with Rogers (who is your sister company) for 3 years before I switched to Fido and I have been with Fido for almost a year now. Also I work with a third party company working for Rogers. Aside from all this your agents were unable to offer me anything even close to what my sister receives. On top of that I was put on hold ten times and transfered several times and after being on the phone for 2 hours one of your agents informed me that a manager would call me in 24-48 hours. I received NO call. It shows how well you treat your customers, not only were you unable to offer me the same deal your agents LIED to me.

This is only one of the issues I have dealt with this company. Only one of the reasons I will never go back to this company and make it my goal to have no one I know become a Fido customer.

So I signed up with Fido a little less than a year ago, and the phone I received has stopped working already; it turns of an hour after being completely charged. So I decided to order an iphone so that I would have an actual phone to use.
I placed an order and did not receive it by the date I was told I would get it (which was 3 days ago and I am yet to receive it) so I am still using my broken phone. I called in 3 days ago and was told that they had stopped shipment because of an unpayed bill and they had neglected to informed me that it was stopped. If I knew that was the reason I would have payed it that instant so I would receive a working phone as soon as possible. After arguing with an agent to reimburse my account for this month because I am using a phone that does not work and it not being my fault I have to use it another 2 weeks waiting for my phone.
Your agent HUNG UP on me, shows just how professional your employees are.

I am not going to be one of those customers who just lets things go because I am under contract and your company believes it can bully any customer under contract. If my issues aren't resolved very soon I will make sure everyone I know is told about how you treated me and boycotts Fido services. I am not going to call Fido again because of how great I have been treated on the phone in the past; to contact me you can either email or call my cell phone.

Umar Zulqarnain