Fido Wireless
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Category: Business & Finances
Contact Information
Calgary, Canada
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Fido Wireless Reviews
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mrfairguy
December 31, 2009
activation fee
I've been with fido for 5 years under prepaid plan. When i saw a promotion of a $35 wavier on activation fee, i call in to upgrade my plan to a monthly plan. To my surprise, I was told by fido representative that waiver is only valid for new subscribers, not for existing valuable clients. What a bunch of f**kheads. I told them it cost next to nothing to switch my plan. If i cancel my account, and re-subscribe as a new customer then i would qualify for the $35 wavier but that would involve more paperwork and credit check. So the moral here is, fido value new potential customers, once they get you into their plan, then they treat you shiz. Now i am exploring others providers.
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Lucy Li
February 20, 2009
Charged by unawared services
This complaint is for FIDO accountNo 5-6494-2563 (cell phone No 647-866-9293).
1. When activated this phone for my son last year, I clear stated that only a basic service is needed, while it was bundled with long distance and internet service.
2. October 2008, I called customer service to block the above two features. The next bill showed that they were gone, while another feature was added in that is "100 anytime minutes".
3. December 2008, I had to call customer service again to find out why this feature is there, and request to block it. The representative told me that when I called in to block the other two, I MIGHT choose it. Before finished the conversation, the representative firmly guaranteed the block of the "100 anytime minutes".
4. Until now, the "100 anytime minutes" is still showed on the bill while I don't even know what it's for.
I don't want to call their customer service again, just avoid giving them any chance to add more features. Frankly speaking, this is the worst customer service I've even had.
I'm requesting a credit on my account for “100 anytime minutes" charges since I've never specified this service.
This is my phone number for FIDO to contact: 905-997-5583(evening & weekend) 905-542-2755 X 2234 (Day). Please be aware that the only topic to discuss is the cancellation of "100 anytime minutes", no others should be discussed thru their calling.
Your assistance would be greatly appreciated.
Yun (Lucy) Li
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November 4, 2008
Lied to about iPone delivery
Was repeatedly told the iPone I ordered would ship, in one week, then next in two weeks. It's now been 2 months since the order, and when I called to get an update I was told they never tried to track down the shipment, and now I have to wait another 14 days for them to track it down. I've called 5 times and spent 2 hours tryng to get this fixed and am now ready to examine my legal options.
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October 23, 2008
Rewards
I am very disapointed with Fido wireless... You accumulate these points over the time and try to order something but they never send it to you... I was tired of waiting so I called to ask when it will arrive and they had told me that the order was now cancelled and they dont have any record of it anymore... WTF... If you are a Fido user or thinking of being one DON"T They will screw you over... Think again... Your best bet is to go with Virgin or something else...
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August 18, 2008
service and unautorized charges
Fido has been a disappointment from the start. Their fees have increased without notice, services are extremely difficult to access and only pre-authorized payments are allowed on a pay as you go program (unless you are prepare to pay every month on a fix date with the threat of being discontinued every time). There are no programs that allow you to apply credit to your account, which can be used over the course of several months. The worse came once I stop using the phone. Fido kept taking payments off my credit cards for months. The only way I could solve the problem is by canceling my credit card number. Of course I was given the run around (by design?!!) when I ask to make an official complain. I do not recommend Fido to my worst enemies.
Renée
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