I have a Fifth Third bank hsa account that I access online. The site has had ongoing problems at least all this year that I know of. Today is June 5, 2010. Listed below are some of the problems but not all. These are just the main one's.

1. You try to get account information and all you can get is the
Error message: System error. I do not know how long this
has actually been going on. It has affected me personally for
several months and has never been resolved. I have spent
endless hours on the phone with customer service and was
passed from one customer service rep to another. I finally
ended up with a top supervisor who had no answers other
than sorry for your inconvenience or other canned responses.
There was never any resolution to the problem by 5/3.
The final rep I talked to said there was noone left to transfer
me to.
2. They double paid a healthcare provider and it took me
over a month and endless calls to get my money back.
All the time losing interest which was never repaid. They
kept blaming the provider which after many hours of
research I found out that was not true. In the end it was
admitted by a 5/3 rep that it was a system error. Before
that happened I had been threatened by collections of
various health care provider because there was such
difficulty and delay in 5/3ds responibility of getting the
account set up in the first place.
3. The only adjective I can think of for the customer service
dept is incompetance. I suspect the problem goes deeper
than the customer service dept. Even so good luck on
getting a call back from them.
4. Account information is only updated once a month and your
lucky if it is updated within 2 months. There is no means of
contacting them on the site itself. It must be done by phone
and you are put on a merry-go-round for hours by their reps.
At the end of the ride you come up with no resolution of any
kind.

I am a business man with well over 100, 000 dollars in deposits with 5/3 in general. That money is soon to leave 5/3. I suggest
to all you do the same. I have not yet found a listing for 5/3 at
the better business bureau. A search of the better business
bureau site turns up empty for a search of Fifth third bank.
I suggest to all having problems with them to speak out with
your money by putting it elseware.