My gripe is that on the 04-04-08 my wife and I had the sum of $392 in our checking account, last weekend we done things and went places the same as any Kentucky resident would do, well on Sunday night we were left with a balance of $165 in our account and I was the lucky bidder on eBay to the amount of $131. Being straight up I paid the amount owed realizing that we'd have $35 left in the account and with payday being on Wednesday this seemed ok. Well to my shock and horror and an ear bashing from the wife she'd checked the account on Monday morning and our Vonage bill had come out also leaving us with the grand total of $4 in the account. Meanwhile our KY Utilities bill was due also and this is where the nightmare begins. As there were insufficient sums in the account it was not paid and we were charged $33. I can live with that yet the Fifth Third Bank has charged us overdraft fees on an additional 11 items with charges totaling $396!

As a fifth third customer...they let my debit/credit card expire...took three calls to customer service to issue a new card..I learned you can not get a temporary atm card issued...unless you go to the branch where you opened your account. In my case it was 75 miles away. Also had my taxes electronicaly filed and to be directed deposited into my account...used the routing number and account number on my checks...when the irs sent it to my account it was rejected by fifth third and sent back to the irs because they stated the routing number was wrong...even though it had my correct address and correct account number on it...customer service stated it is not there job to call me and notify me of a problem...I have complained and complained but it does no good...so i will no longer be a customer of fifth third...
to all you customer service reps at fifth third...you stink...

Even though I deposited $250 at 7:30 in the morning - this bank decided not to actually deposit the money until that evening, and also decided to put through any charges for that day and then charge me overdraft charges for them, EVEN THOUGH THEY HAD THE FUNDS IN THEIR BUILDING AT 7:30 A.M. I have contacted them and told them to close my account IMMEDIATELY as they charged me $124 in overdraft charges for ONE DAY. They are a scam and a rip off! I can't afford to work to pay them to sit on their asses! If they do not close my account immediately I will be seeking an attorney to sue them. WORSE BANK IN THE WORLD!

Created Credit Card Error then Failed to robustly close/cancel credit card - then abuse starts In Oct-2007 Fifth Third bank failed to mail billing payment invoices on a credit card I had just opened. This resulted in late fees. I went to the local branch and the Fifth Third representative canceled the account for me, but the main office failed to execute and complete the closure. Over the next 4 months charges and late fees continued even though the account was canceled.

Fifth Third turned the account over to their internal collections and the calls began. The collections representative refused to hear that their office had created the problem and was working to correct it however the main office failed to close the account and began a run of abuse.

02Feb2008 - three phones calls progressively more abusive. I went to the local 5/3 branch and worked with the representative to get the account resolved one more time - which he did professionally and politely. 4 hours later the 5/3 collections called again and began yelling and cursing me as I attempted to politely explain that their branch office was resolving the issue.

5/3rd collections: 800-457-0839 5/3 collections rep John 04feb08 1155am - he refuses to give his extension number so I can call him back. He also refuses to call the main office or any other 5/3rd representative to check on the problem. He refuses to hear the results of their own branches review of the issue. He is apparently not the person that called Saturday. He did confess, on the phone that they use yelling and cursing and do not apologize for it.

5/3rd main office customer service: Diane ext 65414 at 1147am 04feb08. Gave me the number of the 5/3rd collections. She also refused to assist in resolving the issue. Similarly, would not apologize for the abusive treatment and reported that this is accepted policy of the bank – however 5/3 knowingly partitions the two offices (collections and banking) for efficiency.

Meanwhile the collections continue to call my wife, who has medical problems, and progress the abusive calls.

An email was sent from the customer rep at the local branch, who is attempting to correct the issue, this is ignored by the rest of 5/3 management and collections even though their banking records (Which the rep gave a copy to me) clearly show they have an account error.

Such abuse and unprofessional behavior as never experienced before. And that 5/3 reps and management actually feel that this is appropriate behavior. Furthermore, they refused to help or acknowledge that their system has an error even though their own branch rep demonstrated it clearly. He had to work through their convoluted system by himself. If there were not that ONE person in all of 5/3 who listened, I would be in dire straights.

My lawyer, acknowledging that 5/3 is an unprofessional company, recommended that I move my accounts to another bank to avoid retribution. They are that bad as to try to further abuse me for proving them wrong.

As a REALTOR, I was asked to help a client work out a short sale on her home, after she lost her job. The 1st mortgage was thru 5/3 and the 2nd was thru PNC. I spoke to 5/3 and they agreed to let me handle the account for her and began conferring with me. We aggressively marketed the property and received an offer in less than 3 months, in which 5/3 would be paid off including the fees, penalty and interest and the 2nd would get about half of their payoff. PNC agreed to this, since they had an ex-husband to go to collect the rest of their money from. We had everything in order and was waiting for the final payoff from 5/3. They managed to drag their feet for another 2 weeks until their was 1 day left until the closing. The prospective buyer had inspections done and had to have utilities turned on to do so. The day before the closing, an employee of 5/3 strategically emailed me the final payoff and it was over $7200.00 more than the payoff that had been given to both me and the 2nd mortgage co. !! Since they had refused to give me anything in writing the entire time I had the property listed, I had no recourse. They were already going to get COMPLETE PAYOFF PLUS ABOUT $4500.00 AND THAT WASNT ENOUGH. They claimed the excess fees were attorney fees, however, it is over a month later and they still have not served papers to the owner, nor is there any evidence that Foreclosure is in process. About a week ago,they told me to go ahead and continue to try to sell it because it wouldn't go into foreclosure for a while. I asked if it hadn't gone to foreclosure yet, what were the excess fees for. I talked to the manager of the loss mitigation dept, after much ado, and he said he would make sure someone didn't make a mistake. I have yet to hear from him.

THE END RESULT:

1.the house is sitting empty and un-winterized.
2.The seller is going to file bankruptcy.
3.The prospective buyer (single parent of 2) found out 3 days b4 Christmas that her and her 2 kids were NOT getting the house they had anticipated and are now out several hundred dollars. 4.Both the buyers agent and I wasted a lot of time and effort to find out that Fifth Thirds' staff are LIARS, THIEVES, and flat out CRIMINAL.

ALL REALTORS AND 5TH3RD MORTGAGE CUSTOMERS BEWARE: DON'T EXPECT THEM TO CARRY THRU WITH ANYTHING THEY SAY. GET IT IN WRITING AND THEN HOLD YOUR BREATH. FROM WHAT I'VE READ ON THIS SITE AND MANY OTHERS, THEY ARE GETTING AWAY WITH ROBBERY!!!