we were told when we opened up our business accounts 10 years ago that the accounts have a matrix affixed to them. The matrix is cash set aside up to a certain amount to cover checks one would write, but the fee of $37.00 will apply. Out of thin air they pulled the matrix and never told us. This resulted in some checks being charged $37.00 up to 8 times, and a total in less than a month, $1321.00 in charges. They also would switch a large amount check ahead of many small ones, thus more bounces, more charges. They really are crooks.

I went to this Fifth Third on the Friday before Mother's Day of this year. I asked the person I talked to, to open a new checking account for me. I explained that I currently keep my school funds in my savings account, but I would rather have them in a checking account so that I do not have to transfer funds if I have to pay for something for school. The associate I spoke to was in a big hurry to leave and see his mom, and passed the work on to the branch manager. The branch manager misunderstood and closed ALL of my accounts! I only found this out after I told him I wanted to make a deposit into my primary account. He was confused because at this point I only had one account (a combined account of my normal bank account and my money for school).

Because he screwed up, he had to open me a whole new checking account. My checks were no longer good, and I could no longer use my debit card. I withdrew some money to get me through the weekend.

A few days later I found that the account he had closed had over drafted because there were still items that were pending. I have over draft protection, so my credit card kicked in and put $50 into the account to cover the over draft. The branch manager noticed this, but didn't call me. Instead, he removed what was left of the $50 and closed the account again. So...the account over drafted again and another $50 was taken from my credit card. The manager did the same thing once again, and did not call me. I signed in online and discovered all of this for myself.

I went to the bank and complained and one of the guys that worked there told me he would get it all straightened out. He said he would get the fees and the charges to my credit card fixed, because it was their fault since I didn't want that account closed in the first place. He told me it would take a week.

4 weeks later, the problem still wasn't fixed. I called the bank and one of the tellers took down my name and phone number. She told me I would be called right back by the associate I spoke to before. He never called me back.

A few days after that, I called again and the teller remembered me. She couldn't understand why the associate didn't call me back because she relayed the message to him. She put him on the phone and he said that he contacted some department to fix it. I told him it still hadn't been fixed and I had expected a phone call back from him when I originally called. He did not say anything to that, instead, he told me to hold while he contacted someone else. When he came back on the line he told me it would take about a week to fix. At this point I was so unbelievably annoyed! I told him I would believe it when I see it.

Yesterday, I went to the bank to deposit my paycheck. The associate was servicing people in the drive thru. He asked me if I had seen my refund online. I told him I had not. "They opened your old checking account and put the $100 we owe you in there to put towards your credit card. Would you like me to transfer it to your credit card?" I told him yes.

I am so fed up with this company! Why did this take so long? If they could open up my original checking account, why didn't the manager just reopen it after he made the mistake? Why couldn't they apply the funds directly to my card? Why open up the old account to refund me? None of it makes any sense to me. If I didn't just buy new checks, I would leave this company.

Fifth Third banks automated system starts calling at 8:00 in the morning and every 30 minutes after that. We pick up to talk to them but there is nobody there. We are happy to talk with them and work out our payments but all this does is harass and irritate us. We have pulled all other accounts from the bank as a result but cannot with this account. Bad Business ! Bad Bank !

I'll be cancelling everything I have with this rotten bank. I had two small checks go into overdraft of about $250. They hid behind 'there is a cost for us to make the account good' to charge me $114 of fees on my $250. Thanks, Congress, for reining in bank abuses.

Fifth Third Bank steals its cutomer's money without a gun by charging its customers outrageous fees through a computer generated program which is designed to maximze fees which Fifth Third arbitraily charges it customers. I have sued Fifth Third Bank in the Circuit Court of Cook County, Illinois. The lawsuit I have filed alleges violations of the Illinois Consumer Fraud Act and the Illinois Electronic Funds Act. After, I filed my lawsuit against Fifth Third, I discovered this web site which contains many complaints against Fifth Third by Illinois consumers and others. If you are tired of getting robbed by Fifth Third Bank. send me an e-mail