I was a faithful customer of Fifth Third Bank for years, always paying my loan payment on time. I am no longer a customer. I feel this is hands-down the WORST BANK EVER! I have dealt with many banks and creditors, and none of have shown more poor customer service than that of Fifth Third bank. They harass you by phone over piddly things related to your account, fraudulently slam you with interest-first loans without your knowledge, and much more. When you phone customer service, their reps are EXTREMELY rude and refuse to allow you to speak to supervisors. They say they care for their customers, yet treat them this way and offer no access to speak with supervisors or make any complaints about service. I would STRONGLY reccommend that people STAY AWAY from this bank or from getting anything financed through this bank. My family is now somehow in debt over $10, 000.00 to this bank and have made numerous efforts to resolve this, only to get ill-mannered trash reps who have no sense of common courtesy. FIFTH THIRD BANK IS HOOORRRIIIBBLLLEEE!

I currently have a car loan with this bank and have had one since 09/2008, I was never late on a pymt. I went to my bank which is located in my home state on february 02, 2010 and re-financed my car and mailed a pay-off check that day. I called fifth third bank the next day to notify them about me already mailing the pay-off check and if they did not recieve it by my next car payment to call me. i got a call from a collections agency on february 26, 2010 about not paying my car payment on time and now i owe them collection fees and other charges, while claiming they never recieved my pay-off check. i have attempted to call and speak with mulitple persons and supervisors on this matter and have been given the run around telling me to call this number and talk to this person then i call and no-one will talk with me about this or get this resolved. i called my bank to get another check printed and mailed. both me and the manager and other employees of my bank have called to get the pay-off amount which i have been told cannot get because i owe collections. i was in my bank tonight and spoke with "Echo" manager of my bank and called fifth third bank and was they would not release info to me or her about getting this resolved. i spoke with "Eric" with fifth third bank and also "Karen" and "Chris" with this collection agency. fifth third bank will not give my bank the pay-off amount and have told me to call the collection agency but when i call the collection agency they tell me they dont know the pay-off amount. i have gotten no-where with this bank and they are not working with me. i called the post office and they claim the mail was delivered and not returned. i believe the bank is just trying to get as many fee money from me as they can and have charged me numerous fees that i cannot pay in order to get it re-financed and get the title to my bank.

Fifth third bank raised the interest rate on an account with excellent payment history this February 2010. The account had been closed since April of 2009. They said they sent a letter allowing me to opt out of the interest rate increase in Nov. 2009. I didnot receive the letter. These letters typically say you may close the account and opt out of the rate increase. This account had been closed for eight months already when they supposedly sent the letter. Because I didnot get a letter and didnot opt out, they raised the rate. Its important to note how terribly unethical they are in this matter. This account had been closed for months. I should not have had to "close and opt out " with an already closed account. DO NOT BANK WITH FIFTH THIRD EVER!!

They are harassers. Our car payment was late by two days and they phoned us 10 times over a less than two-day period. Their representatives are either from India or the Phillipines and are rude and demeaning. I guess that is why their CEO rakes in 10 million a year. Cheap labor to harass their customers from across the ocean. Thank God our car is almost paid off. Avoid like the plague.

DO NOT USE FIFTH THIRD BANK!!! They have the worst customer service personnel ever! I have a vehicle loan with them and have overpaid them every month for 2.5 years. I called and asked for credit back because I needed the money right away. They didn't understand what I was talking about and it took me 3 people to finally understand it. Even the supervisor didn't understand. They finally put my request through and told me that in 10 days I would receive the check in the mail. 3 weeks later they called (15 business days later) they said that my request has been denied and they are going to use that credit towards the next payment. I am glad that they tell me what they are going to do with my money. I have never been late, never had problems, never called them, and wish I never had them for a loan/creditor. BEWARE they are the worst bank I have ever dealt with!!!