I am filing a complaint for poor customer service and excessive and improper overdraft fees. Myself and my family members will be closing our accounts and are soon to be ex-customers. I was charged overdraft fees totaling $156. This started due to a debit of $100.21 that a merchant charged my account in error. This debit was later reversed by the merchant. On 12/22 PENDING debits were taken out of my available balance leading to an overdraft of $8 and a $37 overdraft fee. On 12/22 these debits were then taken out of my account and I was charged an additional three overdraft fees. Not only was I charged total overdraft fess of $156 for a total shortage of $15.49 but I was charged an overdraft fee for each of the four items that came through on 12/22 and 12/23 even though my available balance on 12/22/09 was enough to cover any two of these items without resulting in any overdraft. Although I was not charged twice for the two debits that were pending on 12/22 they were subtracted from my available balance both on 12/22 and 12/23 resulting in additional and excessive overdraft fees. On 1/04/2010 I met with mng Lara at the Fifth Third Bank in Englewood, FL. I submitted evidence of above and nothing was done to resolve this complaint. I am owed $117 for return of excessive and improper overdraft fees as well as an apology.

Fifth Third Bank of St. Johns has a mortgage representative who (with the pursuation of another employee) drafted a letter that was written for a court proceeding. This letter was complete with typing errors, wrong names, and a complete list of what another company's (NOT the bank's) procedures are. (In other words, she acted as a representative of a business she was not authorized to represent.)

The scary parts:
1. The bank continues to employ both the author of the letter and the teller who asked for the letter to be written. 2. The bank does not recognize (or they don't care - or both) that they have two employees who are so (incompetant in letter writing and under-handed in dealing with financial info/bank ethics). 3. This could happen to YOU.

Fifth Third Bank's President (in Ohio), their consumer rep, and the branch manager were made aware of these violations, yet only spoke to the employee or slapped her hands. In fact the consumer rep at first said that letter I received was not a form letter and less than a minute later, said that it was. He went on to say that the matter was "under investigation". It's amazing that he patronized me to the point of thinking that I'd believe him.

The Ovid, MI teller accessed financial info that benefitted only her. (She ended up marrying the customer whose porfolio was adequate enough for her!) Using a customer's financial information for personal gain is very clearly a violation. She then requested that the mortgage rep draft a letter for a court proceeding. This letter was accepted by the court and an EMAIL from the actual company was rejected by the court. This mortgage rep's letter caused me to lose my rights to property that I co-owned.

The Code of Ethics, a document that is filed with the S.E.C. states that such indiscretions are grounds for removal. Fifth Third Bank continues to allow these employees to handle YOUR money and financial business.

I was assesed $198 in over draft fees. I made several small debts over the weekend. Going into the weekend my account had a little over $330 in the bank. I did a $102.75 cash atm and had 5 other small debts that were under $15.00. Each debt reflected I still had money in my account. I did have a check for $250 clear the bank on Monday Night. They paid that but in return charged me 6 overdraft fees at $33 a piece for the debts that I had made on Friday night, Sat & Sun. They completely minipulated the order in which the debts were made. I should have been assesed 1 over draft fee, not 6. These banks are crooks. They will always show you the time a deposit is made but not when the account is debited. I hate banks. How do they keep getting away with this?

DO NOT...
DO NOT...

BANK WITH THIS COMPANY. The Bank charges customers $37 for overdraft fees on a check plus another $36 to return the item. And if that just don't beat all...in order to cancel with this bank and their unethical business practices and ways, 53 Bank charges customers $25 to close accounts with their bank. Oh and please do not forget about the ADDITIONAL $8 per day if the account is still overdrawn.

Tell me something...

53 Bank charges $37: Overdraft/Return Fee
$36: Return/ Overdraft Fee

IS THIS NOT THE SAME THING??

Come on people wake up! How many people have to OPENLY COMPLAIN about the practices of 53 Bank.

WHY DOESN'T GOVERNMENT OFFICIALS STEP IN AND DO SOMETHING...

Maybe its not important Huh!

What do you think?

I was frauded by an on-line business called Grants One Day. I saw the problem right away in checking my account. I disputed the the charges against my account. The Bank waived some fees and placed the money back. They informed me at that time that The other company had up to 30 days to respond.

We heard nothing back from them. Nothing in writing ever came to my house. Then more than 60days past the original date they came back in and took the money out again putting my account in the red with service charges to which they were unwilling to drop.

They bold faced lied to us so many times it didn't matter which bank branch we went to everyone of them lied to us. We then got letters in the mail only after we called, and came in. They were post dated on the inside to protect them- selves, but the outside of the envelope it had the date that we called them to complain on it.

We closed out that account paying the fees that they punished us with and currently owe them nothing and we have gone to another bank to do our business We have since then heard other horror stories from our friends about this bank. Please I urged you if you are looking for another bank to do business with don't choose this one.