If you think you have the worst bank out there, you have never banked with Fifth Third Bank based out of Cincinnati, Oh. After being with them for about 7 years, I still received horrible customer service. Whether it was going into my local branch or talking to customer service over the phone, their customer service and appreciation of my loyalty never existed. I am taking my money elsewhere!!! I won't get into the terrible details just DON'T OVER BANK WITH FIFTH THIRD!!!

Just like many others here, I agree that 5/3 bank does everything they can to screw their customers. Our business got lured to 5/3 because of they had better credit card processing than we currently had and if it is deposited into a 5/3 account, its available the next day (vs the 3 days were were currently waiting). Well, first we were denied overdraft protections, after the rep said she could get it for us. We should have ran away then. Since then, they have repeatedly send through the highest check before the smaller items and we've been hit with overdraft fees in excess of $300 per day. The lady at the bank said they pay the highest first because thats what they view as the most important. Well then why, if there are 5 items going through and all 5 are going to be paid by the bank, and the account is going to go negative regardless, WHY do you do the highest one first when it was the last charge i did. Oh wait, i know the answer... to screw over the customers that are the only reason you are in business. So rather than getting one overdraft charge (which would have been legitimate, i admit) I got 5!. Absolutely absurd.

The other problem I've been having on a regular basis is my card being declined when there is money in the account. The bank says it's user error, but I'm confident that the people who are running my card are doing it right. Anyway, it's happed WAY to much to be user error.

Thirdly, our cc processing is supposed to have the funds available the next day. Well imagine my humiliation when i was buying diapers & formula with a line behind me and my card was declined at 7pm when we had processed and batched a payment for over $1000 the day before. I came home and checked the account and it wasn't in there yet, but I guess sometime between then and the next morning it hit the account. I'm sorry, but that hardly qualifies as "available the next business day". It can't be considered available if i cant use it.

My aged mother recently discovered a CD that was to have come due two years ago, Oct 2007. I called Fifth Third bank who confirmed the existence of the CD and the fact that they had not sent out a renewal notice in 2007. They offered to pay the face value of the CD, ignoring that they have been collecting interest on that money for two years without paying one cent to my mother. I asked for an interest adjustment to offset her losses. Three months later they finally told me that there is nothing that they are willing to do about this situation except cut a check for the amount on the CD. That’s what I call customer service. I am sorry that our government is bailing out businesses that do not care about their customers.

The Manager at the Fifth Third location in the Cleveland/Collinwood location has no business being labeled as a Supervisor. He is rude, nasty, can't speak English, and is never at work. The Assistant, I think her name is Amber, is also rude, can't answer a direct question, and she also is never at work. They use to have excellent service until this Manager/Supervisor took over. The teller line is always busy. I was advised that one customer service representative was on vacation and would not return until August. They need some HELP at this location. The only nice person at this location in a financial representative by the name of Linda. She is alway nice, nows what she is doing and smart. I would stop doing business at this location if it was not for her.

Fifth Third sent my husband and myself Notices about changes in Credit Card Terms. My husband recently paid his off, I still have a balance with a low interest rate. The notice came on June 19 and it states to opt-out you have to have the opt-out response at their address by June 23. My husband is out of town until June 22. With the postal service, unless we pay for overnight mail, these opt-out letters probably will not get there on time. I spoke with two customer reps at Fifth Third. They could only say "We're sorry you feel that way". I asked to speak to a supervicor. After waiting five minutes they came back and said the Supervisor had too many calls ahead of mine. No wonder!!! We have excellent credit, are never late, pay way more than required. This is just another example of a bailed out bank destroying the public trust. D. Robinson