Fifth third bank has a policy if you are a couple days late with a loan payment, they have the right to take money from your checking or savings. Overdraw your account, charge you with any fees they see fit. They do not have to notify you when they do this. You and your family can end up stranded far from home, and someone at Fifth Third telling you it`s your fault. I filed a complaint the first time they did this and won my case, they put the money back. However doesn`t make up for the suffering of being stranded. Couple months go by and Fifth Third proceeded to do the same thing. They claim thats standard procedure. For the safety of my family or yours I would not recomend this bank to anyone unless you like to live dangerously, your life could be at stake when your bank account is sucked dry by corporate greed, and you can`t put food on the table for your family. ~~have a good day and god bless~~

While I was going through a divorce I could not open any new accounts. I had been working for a copy that the pay checks were written on Fifth Thirds checks.

For several months I would take my checks directly to the bank to cash them with no problems what so ever. The day I have very little time to waste they kept me there asking for 10 pieces of ID, called my work for verification and completely rude. I was about in tears by the time I left.

I tried making several phone calls to the manager but not one return phone call. I proceeded to email of the website my concerns and not one follow up. I would not recommend this bank to anyone.

Copy of a letter I sent to the bank:
*****
On March 13, 2009 I discovered that the escrow department had withdrawn $1, 884.16 on December 5, 2008 from my escrow account and used it to pay someone else’s property taxes. The county admits to receiving duplicate payments on the other parcel number and states that it refunded the money on January 30, 2009. The county has supplied the bank with the date of the draft as well as the check number. I brought this to the bank’s attention the same day that I discovered the error. The bank admits to the error but will not refund the money to my account until it can actually be recovered. The problem is that my wife and I are attempting to refinance with another lender but are unable to do so until this matter is resolved. Otherwise, we must upfront the escrow fees at the closing of the new loan. Unfortunately, I am not in a position to pay that amount out of my own pocket. Additionally, I do not feel that I should have to.

We have made contact with the bank on average of three (3) times per week to resolve this matter but are at a standstill. We always speak to the customer service department who tells us that the escrow department is working on it and that they cannot see anything other than what is in the notes. I repeatedly ask to speak with someone in the escrow department but am told that it is against company policy. I ask to speak with a representative of First American (they are the vendor used to handle property taxes) but am also repeatedly told that they are not allowed to release contact information for their outside vendors. It is our stance that since the bank made the error and withdrew the money by mistake; they should refund it to our account and then worry about recouping the payment themselves. We are the customer but are the ones who are being made to suffer even though they made the mistake. I have repeatedly made the suggestion of the bank refunding our account from their funds but the idea has been consistently scoffed at. This is nothing short of theft!!

My rate lock period is about to expire on my refinancing. If that happens and I am unable to lock into a comparable rate, I will be forced to file suit and will ask for damages equivalent to the additional interest we will have to pay over the life of the loan. This is a straight forward and uncomplicated matter but for some unknown reason it has turned into a difficult situation. I only ask that I am refunded the money that is rightfully mine! If the bank had accidentally deposited money into my account that was not mine, you would request an immediate reimbursement. I ask only of you what you would demand of me!

When I was 16 years old I opened my first bank account at 5/3 with my father. Flash forward 9 years. In January I moved across town and I informed the bank of my new address. In March I receive a letter stating that there was a security breach and that my debit card would be deactivated and that I should receive a new one by Marh 12. March 12 came and went with no new card. March 13 I called customer service to see what the problem was. The customer service person informs me that my address was never changed and that the original card was returned. He updated my address and told me I had to wait 12 days for it to get in the system then I could order a new card. I was leaving for vacation in 4 days so I asked what my options were. He said to go into the branch and at least get an ATM card. The next day I go into the branch. The manager tells me that my address was changed in the system and she ordered me a new debit card but told me it would not arrive before I left for vacation. I then asked for an ATM card. She informed me that I could only get an ATM card at the branch at which my account was opened. After 9 years I felt it was ridiculous that my affiliate bank must remain the same. I asked how to change my affiliate and I was informed that I would have to close my account and open a new one. What a way to reward loyal customers! Frustrated I left sans a way to access my money on vacation. A week and a half later I arrive home and check my mailbox for the card the manager had ordered. It is not there but a letter stating I changed my address in January is. Turns out, they had my correct address all along. I go back into the bank to see where the card I ordered is. The representative said no card was ordered. I ask him to order another card. Two weeks go by, no card, the representative calls me to check on this situation. He then tells me he will call customer service and get me a card. Several days later (6 weeks after the original attempt to get a debit card), A PIN and a debit card finally arrive...Now it won't activate.

I have had a car loan with this bank since 2007. I have had them loose my payments where I had to go in with the receipt they gave me along with a cancelled check to have it corrected. Most recently I received 2 payment books in February saying my payment went up in January. Then the collection calls start. Telling me I am 2 months behind. They never received my February payment. I ask and get charged for a record of my payments and see that every single payment has been received and posted on or before the due date and every single payment was assessed a late charge. Its an automatic thing with this bank. I call to complain and I am told it will take 2 days. I call in a week and they say, that adjustment wasn't done correctly. Call back in 2 days. I just got off the phone and am told 10 days. And I should know this as its clearly marked on the form. I don't have a form!! I ask what my payment is since its due tomorrow - two months late - even though they received a payment in February. Where did it go? They have no idea. At the end of each call they ask if there is anything else they can do for me - I ask to mark my loan paid in full. I know on the 5th of next month I will be calling again to dispute the additional late charges. My payment history shows that there was only a 2 month period when they did not charge me this fee. If this is how they report their bad debts and delinquent payments its no wonder they are one of the worst banks in Rockford.