I ordered several products from this company via the web on December 1st, 2006. They sent me an Order Confirmation on December 6th, stating that my order should be received within 10-14 days. Several of the items were to be Christmas Gifts. When December 20th rolled around, I e-mailed them indicating the order had not yet been received. On *January 2nd*, I received a reply asking me if I had received my order yet. In fact, I had - on December 23rd (22 days after placing the order): _minus_ one of the products I had ordered and been charged for! I e-mailed them back indicating that I wanted either a credit or a reshipment for the missing item. That was on January 5th. It is now *January 28th* and there has been no Shipment and no Credit. These guys are either totally incompetent, or they are crooked, or _both_. Beware!