These guys will promise you higher tax returns. The guys who take your tax interview are data entry operators will absolutely no knowledge of tax rules. They ask standard questions from a list they have. If you have any queries after they provide the TAX summary, and you call them, it always goes to answering machine. I had try multiple times over a period of one week to get them to respond to a clarification I had. After paying the fees, and downloading the docs, I realized that they had ignored certain income after me explicitly specifying during the tax interview and also uploading the relevant docs. I had to point out to them the mistake and they made and they apologized and corrected it. I had a feeling the who prepare the returns do not know a thing about US tax laws. This is the experience i had with them in 2009. I would definitely do not recommend filing with them. They are ignorant and do not care about violating the US tax laws. Just try to get you more returns for a moderate fees, to get you to file with them. And finally guess what, this year I am having the same problem with them (this year I have some foreign income and wanted to see if i get better service) and from my calculations it looks like they did not consider my foreign income, my calls are not getting answered. So this year I am definitely not going to file my 2010 tax returns with them